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Client Services Representative

3 months ago

Schenectady, United States Endosoft LLC Full time

JOB SUMMARY:
JOB ACCOUNTABILITIES:

- Represent the company in a positive, professional manner in all dealings with Utech Products employees, customers, vendors, representatives, and services.
- Manage end-to-end RFP response process, including initial review, all documentation and submission.
- Address customer inquiries, concerns, and objections in a timely and professional manner.
- Build and maintain strong relationships with customers through regular communication, follow-up, and ongoing support.
- Keep records of customer interactions, contracts, transactions, comments, and complaints.
- Coordinate with relevant departments to ensure timely and accurate order fulfillment.
- Identifying, assessing, and negotiating potential suppliers' contracts and terms.
- Maintaining compliance with all applicable laws, regulations, and policies.
- Other work as assigned.

COMPETENCIES:

- Business Acumen.
- Customer/Client Focus; Demonstrated solid customer service skills.
- Results Driven.
- A logical and systematic approach to work.
- Good time management and project management skills.
- Ability to work independently or as part of a team.
- Excellent communication skills, oral, written, and in-person.
- Adept at conducting research into project-related issues and products.
- Proficient in Microsoft Office Suite, Sage 100 (Mas90) experience a plus.
- Considerate and adaptable team member who can build positive relationships.
- Strong organizational and planning skills.

SUPERVISORY RESPONSIBILITY:
This position has no supervisory responsibilities.

WORK ENVIRONMENT:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. In addition, when needed this job requires you to assist in the warehouse.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; and occasionally lift up to 50 lbs. While working in the warehouse the employee may be required to to stand; walk; and stoop, kneel, crouch or crawl.

POSITION TYPE/ EXPECTED HOURS OF WORK:
This is a full-time position. Days and hours of work are Generally Monday through Friday, 8:30 a.m. to 5 p.m.

TRAVEL:
No travel is expected for this position

JOB QUALIFICATIONS:

- Minimum Education: Bachelors in Business, Marketing or related field

OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Pay: $23.00 - $25.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- Monday to Friday

Work Location: In person