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Vp, Small Business Operations Manager
3 months ago
Axos Bank
Target Range:
$90,000.00/Yr. - $100,000.00/Yr.
Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.
Eligible for an Annual Discretionary Cash Bonus Target: 10%
Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 10%
- These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets._
About This Job
As the VP, Small Business Operations Manager, you will be responsible for overseeing and optimizing the operational functions specific to our Small Business Banking Division. You will play a critical role in ensuring seamless operations, efficient processes, sales support functions, and exceptional customer experience for our new and existing customers.
**Responsibilities**:
- Streamline and optimize operational processes related to all small business banking activities, including account opening, account maintenance, and more
- Ensure adherence to regulatory requirements and internal policies governing small business banking operations, collaborating with compliance teams to implement necessary controls and procedures
- Ownership of the department processes and procedures
- Consistently develop and update procedural enhancements to reduce risk, increase productivity and efficiency and to ensure a great client experience
- Continuously evaluate and enhance the digital banking experience for small business clients, identifying pain points and implementing solutions to improve satisfaction and loyalty
- Lead a team of operations staff, providing guidance, coaching, and support to ensure high performance, development, productivity, and adherence to service level agreements.
- Collaborate with internal teams to implement and integrate technological solutions that enhance small business banking operations, such as automation tools, digital onboarding processes, and customer self-service options
- Identify and mitigate operational risks related to small business banking activities, including fraud prevention, cybersecurity, and data privacy, working closely with risk management teams to implement controls and processes
- Support customers and employees in resolving or escalating concerns or complaints
- Develop monitoring and productivity reports and certifications that can be utilized to effectively evaluate and impact performance
- Work with the Small Business Banking Trainer to ensure all supporting staff are properly trained have resources and tools to complete their job successfully
- Establish KPIs, KRIs, and metrics to monitor the efficiency and effectiveness of small business banking operations, conducting regular analysis, and reporting to identify areas for improvement
- Liaise with cross-functional teams, including product management, marketing, and customer support, to align small business banking operations with broader organizational goals and initiatives
**Requirements**:
- Bachelor’s degree in Business Administration, Finance, or related field
- 5+ years in Banking Operations, preferably with a focus in Business Banking
- 2+ years in management
- Proficient in MS Office and other sales management software including Salesforce.
- Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders
- Advanced analytical and problem-solving abilities, with a data-driven approach to decision-making
- Strong understanding of regulatory requirements and compliance standards applicable to small business banking operations.
- Excellent leadership and team management skills, with the ability to motivate and inspire teams to achieve operational excellence
- Technologically savvy, with a keen interest in leveraging digital solutions to enhance operational efficiency and customer experience
Axos Employee Benefits May Include:
- Medical, Dental, Vision, and Life Insurance-
- Paid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year)-
- HSA or FSA account and other voluntary benefits-
- 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan-
- Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed TradingAbout Axos
Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.
Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).
- Learn more about working at Axos
Pre-Employment Background Check and Drug Test:
Equal Employment Opportunity:
Job Functions and Work Environment:
While performing the duties of this position, t
