(Usa) Personal Shopper Lead

2 weeks ago

Fountain Valley, United States Sam's Club Full time

**Position Summary...**

**What you'll do...**

Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates; communicating goals and

feedback; training associates on processes and procedures; providing direction and guidance to associates on member service approaches and

techniques to ensure member complaints and issues are resolved according to company guidelines; ensuring compliance with company policies and

procedures; supporting the Open Door Policy; and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

Maintains safety of facility according to company policies and procedures by conducting safety sweeps; following procedures for forklift spotting and

handling and disposing of hazardous materials; following company steel standard guidelines; and correcting and reporting unsafe situations to

management.

Supports the Sam's Club ecommerce plan in the club by overseeing operations of the ecommerce programs (for example, Club Pick Up, Ship From

Club, etc.); auditing on-line customer feedback; working to resolve customer complaints and escalating unresolved issues to management; and

identifying trends generating causes and supporting management in implementing solutions.

Supervises Associates supporting the ecommerce programs by training and providing resources to meet store associate needs; assigning duties;
providing feedback; communicating goals; and ensuring associate coverage at the ecommerce pick-up location.

Executes the Sam's Club Pickup plan and processes in the club by updating Club operations with key performance indicators; auditing customer

orders to ensure they are fulfilled correctly; ensuring equipment is available and ready for associates; maintaining awareness of the Club Pickup

strategy and execution goals; touring the Club to evaluate CPU performance; training and providing resources to meet associate needs; evaluating

performance and processes and determining their impact on the total Club; and supporting the development of new metrics through feedback and

utilizing current metrics to evaluate CPU effectiveness.

Supports projects to improve CPU efficiencies in the club by leveraging key performance indicators and leadership insight to resolve operational gaps;
modeling appropriate picking and loading for other associates; executing process improvement projects; evaluating the execution of program plans

and projects and identifying any gaps; implementing solutions to improve process productivity and quality; and communicating with others to ensure

Sam's Club Pickup is properly staffed.

Provides member service by acknowledging the member and identifying member needs; providing guidance and support to members regarding

self service technology; assisting members with purchasing decisions; locating merchandise; resolving member issues and concerns; and promoting

the company's products and services.

Ensures maintenance of the sales floor and merchandise presentation in accordance with company policies and procedures by properly handling

claims and returns; zoning the area; stocking, arranging and organizing merchandise; setting up, cleaning, and organizing product displays; removing

damaged goods; signing and pricing merchandise according to company policies and procedures; identifying shrink and damages; and securing

fragile and high-shrink merchandise

Oversees the picking and staging of club pick up orders throughout the day; and ensuring products are selected and staged according to company

policy and procedures.

Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers,

addressing improvement opportunities.

Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding,

and assisting management with correcting ethical and compliance issues and problems.

Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities;
coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and

modeling and helping others with how to adapt to change or new challenges.

At Sam's Club, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a Wal

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