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Crew Lead
4 months ago
Sure, we have been serving the best burgers since 1946, but we know doing so is not possible without a great team. Do you share our passion for providing outstanding customer service by serving only the highest quality food and creating a friendly atmosphere, all achieved with an enthusiastic attitude? If yes, Original Tommy’s Hamburgers is looking for you to join our outstanding team
- General supervision including coaching, directing, training to ensure team members are performing duties based on Tommy’s standards and protocols
- Collaborate with upper management on performance review preparation and disciplinary documentation
- Resolve customer incidents, complaints;
- Manage schedule changes, staff timekeeping along with meal breaks and rest periods
- Ensure all staff members are aware and comply with restaurant security and surveillance practices
- Cash drawer management to include cash drawer and safe reconciliation, daily inventory, manager’s authorization card completion, insert close, crew & office food, gift certificates, coupons and discounts
- Notify Unit Manager of products that need to be ordered; ensure correct receipt of deliveries
- Assist in the documentation and management of visits and mystery shopper reports, safety meetings and procedures, accident reports, etc.
- Expert knowledge of crew member duties in food preparation and station duties including beverages, operating the grill, fry and/or steam stations, cashier and janitorial duties according to Company standards
- Assist as needed on prep work, machine setup, breakdown, and sanitation processes
- Respect customers, management and other employees; interact with customers in a pleasant and upbeat fashion
- Follow food safety procedures
- Demonstrate a high degree of professionalism in communication, attitude and teamwork, along with a willingness to learn
- Demonstrate a high level of quality of work, attendance and appearance
- Adhere to all Company policies, procedures and safety regulations
- Adhere to all local, state and federal laws
- Perform other duties assigned by manager related to your position
**What’s in it for you?**
- Health benefits (regular full-time status)
- Sick Leave
- Employee Meal Program
- Growth opportunities
Tommy's Hamburgers is an Equal Opportunity Employer. Tommy's Hamburgers does not discriminate on the basis on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualified, merit, and business need.
