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Catering and Wholesale Account Assistant

4 months ago

Austin, United States Lucky Lab Coffee Co. Full time

Here at Lucky Lab Coffee Co., we firmly believe that good people, happy dogs and a great cup of coffee make the world a better place. Each and every day our team strives to play our part, providing Austin with handcrafted, locally roasted coffee, a creative scratch-made food and drink menu, a charitable commitment to man's best friend, and classic southern hospitality.

**Responsibilities**:

- Facilitates the day-to-day duties of sourcing, packing and ensuring deliveries leave with the drivers on-time
- Assists with the opening and closing duties of the department
- Assists with keeping the team on track with packing, deliveries, stock and prep duties and cleaning the facility
- Build delivery routes that guarantees all ordered are delivered on time to clients and cafes alike
- Assist Kitchen Manager and Catering Manager who prep product as necessary and to spec
- Assess bakery inventory and utilize pack sheets to properly organize cafe and catering orders
- Assists Catering Manager in responding and scheduling catering queries
- **Ensures that the team provides an extraordinary guest experience at every delivery**:

- Ensures prepared goods look pleasing and are portioned in accordance to recipes/pack guides
- Works with Manager to supervise and onboard and train catering/delivery staff to the Lucky Lab standards, as well as keep the team motivated and on task throughout the shift
- Ensures that the delivery team is meeting expectations at satellite locations through regular visits and communication with satellite GM’s

**Who you are**:

- You thrive on going the extra mile for your customers and providing an extraordinary customer experience in every transaction
- You are optimistic in the face of problems and you’re capable of finding solutions quickly and effectively
- You are very organized and detail oriented. Type-A personality is a plus
- You have an entrepreneurial mindset with the capability of managing work independently
- Quick thinking on your feet and no problem is too big or small for you
- You do not wait for direction and are always looking for ways to improve the department
- Prior experience in catering preferred, but not required
- **You are are a morning person - shift times regularly begin at 5am but can sometimes require an earlier start time**

**What it takes to succeed**:

- 1 year of experience preferred, but not required
- Food handlers card within 30 days of employment
- Be organized and extremely thorough
- Ability to read and create checklists and spreadsheets
- Strong written/verbal communication skills
- Be able to work in a small space amongst other teams with a high level of productivity
- Be able to lift/move boxes up to 50lbs
- Be incredibly reliable - on time and flexible
- **Have a valid drivers license**:

- Able to work indoors and in outside weather conditions (i.e., sunny, wet and/or humid conditions)
- Must love dogs, coffee and community

Pay: $20.00 - $22.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance

Experience level:

- 1 year

Shift:

- 10 hour shift
- 8 hour shift
- Day shift
- Morning shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work setting:

- In-person

Work Location: In person