Sales/office Assistant

2 weeks ago

Pottstown, United States Schultz Technology Solutions, LLC Full time

**SUMMARY**

The Sales Assistant is responsible for administrative duties within the Sales department, with a heavy emphasis on data entry, customer service, and trade show logistics. This individual will organize and assist team members to optimize sales department processes along with directing callers to desired team members.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**

**Client Service**
- Maintains _excellent client service_ as the driving philosophy and core value of the company
- Personally, demonstrates a commitment to client service in responding promptly to clients’ needs
- Committed to making every client is satisfied
- Meets or exceeds client satisfaction measures
- Ensures company standards and services contribute to the delivery of consistent client service
- Implements and practices client service initiatives and performs to standards

**Sales Assistant Duties**
- Provide all logístical support for company trade shows, including scheduling, travel, shipping, and coordination of equipment.
- Assist with phone demonstrations for clients.
- Serve as a backup to the Service Desk team to enter service tickets into ConnectWise, detailing all relevant information.
- Create welcome baskets for newly onboarded clients.
- Track weekly, monthly, and quarterly performance and sales metrics.
- Submit daily call list to Inside Sales team.
- Qualify leads from digital campaigns, conferences, references, tradeshows, etc.
- Document and update client records based on interactions.
- Answer potential client questions and follow-up call questions.
- Create and maintain a database of prospective clients.
- Schedule follow-up calls with clients at the completion of projects.
- Develop and maintain a knowledge base of the company’s evolving products and services and provide information about them to clients when requested.
- Monitor company’s STS calendar for the sales department.
- Complete any tasks assigned by leadership.
- Approach all encounters with clients and team members in a friendly & professional manner.
- Always comply with company standards and regulations to encourage safe and efficient operations.
- Assist in sales office daily maintenance.
- Other duties as assigned.

**QUALIFICATIONS**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Outstanding interpersonal communication
- Ability to retain information and use that information to work independently
- Basic working knowledge of the industry
- Ability to juggle multiple projects simultaneously
- Well organized
- Ability to maintain and manage vendor relationships

**EDUCATION and/or EXPERIENCE**
- Experience coordinating trade show logistics is a plus
- Knowledge of ConnectWise system is a plus
- Must have good communication and customer service skills
- High School diploma or equivalent required

**LANGUAGE AND** **MATHEMATICAL SKILLS**
- Ability to read and speak English and comprehend simple instructions, short correspondence, and memos
- Ability to effectively present information in one-on-one and small group situations to clients and other team members
- Ability to effectively communicate with team members, clients and supervisors for optimum operation of the company
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rates, ratio, and percent and to draw and interpret bar graphs
- Demonstrate organizational skills

**REASONING ABILITY**
- Demonstrate the ability to anticipate and solve practical problems or resolve issues

**CERTIFICATES, LICENSES, REGISTRATIONS**
- A valid driver’s license is preferred

**PHYSICAL DEMANDS/ WORK ENVIRONMENT**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Individuals may need to sit or stand as needed for an extended period
- Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials
- Proper lifting techniques required
- Exerting up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects

Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical office environment.

Pay: $20.00 - $22.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

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