Inside Sales Associate

4 weeks ago


Lake Geneva, United States Stuart W. Johnson & Co., Inc. Full time

Stuart W. Johnson & Co., Inc. - Lake Geneva, WI

Inside Sales Associate

**Job Description**:

- Responsible for achieving sales revenue goals by handling customer calls and proactively reaching out to current and potential customers, ensuring the customer is satisfied, aware of our complete offering and maintaining those customer relationships going forward.
- Partner with SWJ external sales professionals to drive profitable growth and ensure customer satisfaction.
- Meet and exceed performance measurements based on volume targets and profitability and efficiency objectives.
- Maintain visibility on all orders, quote to customer receipt or installation, to ensure satisfaction.
- Report industry trends and customer feedback to management.
- Stay current with existing and emerging products and technologies through vendor training opportunities, including classroom and webinars.
- Maintain ethical and cooperative customer and vendor relationships consistent with SWJ image and goals in the marketplace and cooperate with them as necessary to secure opportunities through joint calls.
- Coordinate customer returns and complete proper documentation on a timely basis.
- Maintain current customer information in SWJ CRM environment.
- Identify opportunities for continuous improvement.

Job Requirements:
Knowledge, skills and abilities:

- Technical aptitude for equipment and service-related issues. 3-5 years of inside sales experience with electrical, construction or mechanical products or industries preferred.
- Ability to perform multiple tasks simultaneously.
- Proficient with Microsoft Office, Adobe Acrobat (pdf files), networks and the Internet. Sage 100 ERP or like experience.
- Ability to work in a team environment, learn from and share knowledge with team members.
- Demonstrated ability to communicate clearly and concisely in written and verbal formats, including sales presentations.
- Strong customer service orientation.
- Attention to detail.
- Read, analyze and interpret general business periodicals, professional journals and technical documents.
- Ability to interpret complex information and charts.
- Ability to resolve controversy, stay objective and fair when dealing with sensitive situations and maintain constructive working relationships despite disagreement.
- Ability to take action in solving problems while exhibiting judgment and a realistic understanding of issues.
- Ability to influence others.
- Ability to prepare for emerging customer needs.

Pay: $70,000.00 - $90,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Disability insurance
- Health insurance
- Paid time off
- Paid training
- Vision insurance

Shift:

- 8 hour shift

Supplemental pay types:

- Bonus opportunities

Weekly day range:

- Monday to Friday

Work setting:

- In-person

Work Location: In person



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