Inside Sales Representative

5 months ago

Geneva, United States Casella Waste Systems, Inc Full time

Position Summary

The Inside Sales Representative provides one-stop service and solutions to new and existing customers by determining service requests, resolving service issues, creating solutions, and closing the sale ensuring a first-class transaction.

Hiring Range: $17-$19/hour

Key Responsibilities

Engages with customers to assess support needs and provides products and services to fulfill identified customer needs while promoting new or alternative products and services. Creates and maintains customer and sales information in CRM and Case Management systems to troubleshoot customer issues, gather customer information, track sales activities, create outreach campaigns, and generate new business opportunities and customer retention activities. Generates market interest and sales as the primary point of contact and resolution for all calls and cases routed from the Customer Care Center (CCC) for small commercial dumpster and temporary Roll-Off inquiries ensuring customers receive products and services in a timely manner and are connected with appropriate divisional sales team for in-person follow-up as needed. Solicits sales opportunities from customer inquiries generated from the CCC with quick, courteous, and helpful communication strategies to cultivate leads and refer customer to appropriate Outside Sales Representatives (OSR). Develops prospective sales pipeline allocating prospects and leads to appropriate OSR to increase monthly, quarterly, and annual sales goals. Manages service agreements, contract dates, and pricing changes and increase strategies for the company at the divisional level within proprietary software systems according to the type of customer account. Develop and deploy Welcome packets for new customers and Stay packets for existing customers to enhance business retention. Organizes follow-up meetings between customers and appropriate OSR and creates customized client sales content and service models to assist OSRs in making successful in-person connections and closing sales. Identifies new sales and retention opportunities with existing customers by creating account queries, analyzing client utilization data, and researching client company information that will create added business value for current customer accounts. Develops and implements analytical data reports to track inventory, customer utilization, service fulfillment, overdue service requirements, and billing or rate discrepancies to manage business needs, generate sales opportunities or service improvements, and increase overall customer satisfaction. Develops customer satisfaction surveys and other methods of service feedback and analyzes data gathered to interpret new business and retention opportunities for the division. Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Career Path Definitions & Distinctions:

Level I: 0-2 years of progressively complex experience in the customer service field. Demonstrated knowledge and competence in one or more technical areas of Casella’s business and customer service and client relationship management. Able to effectively manage call volume, understand proprietary software systems and derive data needed to retain client accounts. Works within team to support OSRs and provides excellent customer support.

Level II: 3-5 years of progressively complex experience in the customer service and client relationship management field. Demonstrated knowledge and competence in several technical areas of customer service, CRM, and inside sales and is able to build strong relationships with home office and divisional employees at various levels within the organization. Thoroughly understands the variety and complexity of Casella’s business operations and is able to apply a variety of CRM and sales concepts, principles and applications as needed. Able to independently derive, research, and analyze customer data to support division sales team through the development of sales and marketing materials, customized analytics, and retention tools.

Senior Level: An advanced degree in business, marketing or other related field of study and 5 or more years of progressively complex experience in customer sales and retention and CRM data research and analytics. The incumbent is skilled at building strong relationships at all levels inside and outside of the organization. Thoroughly understands the complexity of Casella’s business operations and is able to synthesize various data points to transform it into increased market share and profit.

Education, Experience & Qualifications

The successful candidate will have a High School diploma or GED, 2-4 years of busines experience with increasing responsibilities, and a valid driver’s license. The incumbent is expected to have a demonstrated ability to work in a collaborative environment.

Outstanding interpersonal relationship management skills, a demonstrated sales ability, a successful track record, and an ability to develop and manage business opportunities are required. Excellent verbal, written analytical and formal presentation skills, and a demonstrated proficiency with Microsoft Office and related software are expected.

Although not required, a Bachelor’s degree in a related field, relevant sales certifications, 1-2 years of “business to business” sales experience, experience or interest in an environmental and/or sustainability field and a working knowledge of Microsoft Dynamic for CRM or similar software systems are preferred.

Attributes

Confident, team-oriented individual who possesses the critical combination of resiliency with excellent listening skills and a strong knowledge of company products and services. Outstanding problem-solving skills, creativity, and an ability to continuously keep the customers interests in mind is essential.

Benefits

Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.

Need help finding the right job?

Benefits & Rewards

Want easy-to-use, rewarding benefits? Well, we’ve got those Our employee rewards program is designed to help you in your career, and in your life outside of Casella. From competitive wages to comprehensive medical plans to employee stock purchase and retirement savings options, learn about all the ways we reward you.

EEO

Casella Waste Systems, Inc. is an equal opportunity employer. We are committed to creating an environment of inclusion and mutual respect where opportunities are available to all applicants and team members without regard to race, religion, color, national origin, gender, gender identity or expression, sexual orientation, genetic information, military and veteran status, status as individual with a disability, or any other characteristic protected by federal or state laws. We believe that diversity and inclusion among our team members is critical to our success as a company and we seek to recruit, develop, and retain the most talented people.

  • Wireless Sales Representative

    4 weeks ago

    Geneva, New York, United States Round Room LLC Full time

    Transforming Customer ExperiencesAt Round Room LLC, we're committed to delivering exceptional customer experiences through our Wireless Sales Representative role. As a key member of our team, you'll play a vital part in shaping the future of wireless technology and making a lasting impact on our customers' lives.Key Responsibilities:Drive sales and customer...

  • Sales Representative

    2 months ago

    Geneva, United States 2020 Companies Full time

    Job DescriptionJob DescriptionJob Type:RegularWork Location:Home Depot 1921 - Geneva, IL 60134Overview:2020 Companies is now hiring highly passionate, sales-driven brand enthusiasts as Solar Lead Generator. This full-time role is an ideal fit for experienced sales candidates looking to take the next step in retail or provide cost-efficient solutions for...

  • Sales Representative

    4 weeks ago

    Geneva, United States 2020 Companies Full time

    Job DescriptionJob DescriptionJob Type:RegularWork Location:Home Depot 1921 - Geneva, IL 60134Overview:2020 Companies is now hiring highly passionate, sales-driven brand enthusiasts as Solar Lead Generator. This full-time role is an ideal fit for experienced sales candidates looking to take the next step in retail or provide cost-efficient solutions for...

  • Fitness Sales Representative

    4 weeks ago

    Geneva, Illinois, United States Orange theory Full time

    Unlock Your Potential as a Sales Associate at Orangetheory FitnessWe are seeking a motivated and passionate Sales Associate to join our rapidly growing sales team. As a Sales Associate, you will be responsible for greeting every guest with enthusiasm and energy, presenting the Orangetheory Fitness concept, and selling memberships to help our studio...

  • Front Desk Sales Representative

    2 weeks ago

    Geneva, Illinois, United States PCRK Group Full time

    Front Desk Sales Associate Job DescriptionPCRK Group is seeking a highly motivated and customer-focused Front Desk Sales Associate to join our team. As a key member of our sales team, you will be responsible for driving membership sales and member retention, creating a great customer experience, and building ongoing relationships with our clientele.The ideal...

  • Customer Service Representative

    3 weeks ago

    Geneva, Illinois, United States Mark Murphy - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our agency, you will play a vital role in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesEstablish and maintain strong relationships with customers, providing...

  • Senior Sales Director

    4 weeks ago

    Geneva, Ohio, United States Insight Global Full time

    Job SummaryInsight Global is seeking a highly skilled Regional Sales Manager to join our team. As a key member of our sales team, you will be responsible for driving revenue growth in your assigned region by managing and owning all aspects of sales and support activities.Key ResponsibilitiesProspect and penetrate new and existing accounts to grow the account...

  • Retail Sales Associate

    6 months ago

    Geneva, United States Amazing Lash Studio Full time

    Overview: PLEASE READ THIS SAMPLE POSTING AND EDIT IT TO MEET YOUR STUDIOS SPECIFIC POSITION DETAILS AND REQUIREMENTS. Hiring immediately for a retail sales associate / customer service representative in the beauty industry. The Amazing Lash Studio brand is the industry leader for eyelash extension and eyebrow services with a mission to create lasting...

  • Business Development Representative

    1 month ago

    Geneva, New York, United States Xplor Full time

    Job SummaryWe are seeking a highly motivated and results-driven Business Development Representative to join our team at Xplor. As a key member of our sales team, you will be responsible for identifying and pursuing new business opportunities, building relationships with customers, and driving revenue growth.Key Responsibilities:Develop and execute sales...

  • Customer Service Representative

    7 days ago

    Geneva, United States BioDerm Full time

    Summary Performs the day to day customer service functions, receives and enters sales order data into MRP System, assists Sales and Marketing, and assists Shipping and Receiving. Essential Duties and ResponsibilitiesTo include the following, other duties may be assigned: Customer Service: Answers telephone calls and routes calls to the appropriate person...

  • Customer Service Representative

    3 months ago

    Geneva, United States BioDerm Full time

    Summary Performs the day to day customer service functions, receives and enters sales order data into MRP System, assists Sales and Marketing, and assists Shipping and Receiving. Essential Duties and Responsibilities To include the following, other duties may be assigned: Customer Service: Answers telephone calls and routes calls to the appropriate person...

  • Business Development Manager

    4 weeks ago

    Geneva, New York, United States Ole Mexican Foods, INC Full time

    At Ole Mexican Foods, INC, we strive to create authentic eating experiences for families. As a Business Development Manager, you will lead a team of Territory Sales Representatives within your assigned geography.The ideal candidate will build strong relationships with key retailers, Independent Operators, and other stakeholders. They will be responsible for...

  • Customer Service Representative, FT 2nd Shift

    2 months ago

    Geneva, United States Circle K Full time

    Circle K - 1491 E State [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment for...

  • Part Time Sales Associate

    4 weeks ago

    Geneva, New York, United States Lowe's Full time

    Job Summary: We are seeking a highly motivated and customer-focused Part Time Sales Associate to join our team at Lowe's. As a Part Time Sales Associate, you will be responsible for providing exceptional customer service, operating cash registers, and maintaining a safe and secure work environment.Key Responsibilities:Provide SMART customer service at all...

  • Beauty Industry Sales Professional

    3 weeks ago

    Geneva, Illinois, United States Amazing Lash Studio Full time

    Overview:We are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Associate / Customer Service Representative. The successful candidate will be responsible for providing exceptional customer service, promoting our products and services, and driving sales growth in our beauty studio.Key Responsibilities:Provide...

  • Retail Sales Associate

    4 weeks ago

    Geneva, United States Best Buy Full time

    As a Retail Sales Associate, you'll be the face of Best Buy for everyone who visits our stores. We'll train you with the skills and knowledge you need to confidently recommend the right tech products and solutions for each customer. By creating a great shopping experience and inspiring people with what's possible, you'll help us enrich lives through...

  • Retail Sales Associate

    2 weeks ago

    Geneva, United States Best Buy Full time

    Job DescriptionAs a Retail Sales Associate, you’ll be the face of Best Buy for everyone who visits our stores. We’ll train you with the skills and knowledge you need to confidently recommend the right tech products and solutions for each customer. By creating a great shopping experience and inspiring people with what’s possible, you’ll help us enrich...

  • Customer Service Representative

    4 weeks ago

    Geneva, Illinois, United States Tillys Full time

    Delivering the Tillys ExperienceAs a Sales Associate at Tillys, you will be responsible for creating a unique and engaging customer experience in a sales-focused environment. Your primary goal will be to deliver exceptional customer service, ensuring that every customer leaves the store satisfied and eager to return. Key responsibilities include:Building...

  • Mobile Sales Representative

    4 weeks ago

    Geneva, New York, United States T-Mobile Full time

    Key Responsibilities:As a Mobile Associate at T-Mobile, you will be responsible for helping customers find the right solutions for their needs. This includes exploring individual needs and providing hands-on demonstrations of the latest technology in-store. You will also perform side-by-side selling to find personalized solutions beyond the device itself....

  • Customer Care Representative

    9 hours ago

    Lake Geneva, United States Master Services, Inc. - Plumbing, Heating, & Cooling Full time

    Take your first steps in the customer service world by joining Master Services Plumbing, Heating, Cooling, and Drain Cleaning as an entry-level full-time Customer Care Representative! Our Lake Geneva, WI office is looking for an enthusiastic person to handle the phone lines in our call center and provide exemplary customer service. If you're eager to learn...