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Assistant Store Manager
3 months ago
Learns how to serve as the leader and to oversee the retail operation of a specific store, in conjunction with the General Manager; and learns how to help ensure that the store operates efficiently and in compliance with applicable Federal, State, and local laws and Company policies
Position Responsibilities:
- Provides guest service leadership/direction, with a “how may I help you attitude,” in conjunction with the General Manager, for entire store and team of employees working in that location
- Monitors store activities to ensure that transactions are taking place in the proper manner, to provide maximum guest service
- Demonstrates guest service as a priority; manages escalated customer concerns and emergencies in absence of the General Manager. Seeks appropriate resolution for the situation while observing Company guidelines and ensuring customer satisfaction
- Trains, schedules, and coaches all new and current store associates to ensure store positions are staffed to appropriately manage Guest Service needs
- Ensures guest service is a priority by scheduling staff consistent with customer activity
- Adheres to and trains employees on Federal, State, and local regulations and ensures the sale of age restricted products are prohibited to individuals under the minimum age requirement
- Helps ensure that employees follow all Company policies, and in compliance with Federal, State, and local laws; including taking steps to ensure compliance with uniform, personal appearance, and customer service standards
- Works in tandem with the General Manager to ensure Management/leadership is always available to customers and employees
- Provides support to store as needed, often beyond regularly scheduled work times. If not available, ensures that a dependable back up has been provided
- Assists in identifying qualified applicants, performing interviews as needed, and making employment decisions including but not limited to hiring, evaluating, scheduling, training, and disciplining as needed
- Promotes an environment focused on guest service, satisfaction, and store cleanliness
- Maintains high staff retention by helping to develop leaders, empower employees and encourage increased employee productivity
- Helps perform and supervise all minor maintenance tasks to eliminate inconvenience to the customer; supports procedures for additional repairs and maintains work orders
- Responds quickly to all emergencies for the safety and security of customers and employees and notifies the appropriate individuals
- Ensures proper execution of Company standards by maintaining knowledge in the following sales
responsibilities: food focus, counts/inventory, vendor relations and selling point/engagement
- Assists in implementing all merchandising, marketing, and foodservice programs, which includes maintaining plan-o-gram integrity, appropriate sign placement and proper preparation and execution of foodservice products
- Promotes store sales and selling initiatives and encourages the team to strive to reach goals/objectives.
- Provides suggestions for improving sales, margins, and execution of all programs
- Motivates and coaches store associates on proper upselling techniques. Reviews sales reports to ensure the store is on track to achieve selling point goals and promotions
- Ensures promotional signage and displays are properly updated per guidelines
- Provides training to store associates regarding food preparation procedures. *Ensures proper preparation, presentation, and maintenance of all stock levels
- Ensures products are in-stock, in date and available for purchase; helps audit inventory on a regular basis and manages on-hand quantities, adding back stock to displays as needed
Assistant Store Manager
Full Time
- Demonstrates a high value for Health, Environment, Safety Security, and Total Guest Service, issues, initiatives, and programs in both personal and organizational responsibilities
- Maintains a safe environment for all customers and employees
- Ensures that employees are trained to order merchandise and products
- Conducts area pricing surveys, at the request of the General Manager, reports the results and adjusts sales prices as directed
- Follows and complies with all health and sanitation procedures and adheres to safe work practices
- Ensures that all necessary store reports and paperwork are completed accurately and in a timely fashion
- Completes other duties as assigned by Management
Preferred Qualifications
Education ∼ High School Diploma or GED
Experience ∼ Prior Management experience a plus
Requirements ~ Must be able to work, nights, days, weekends and holidays ~ 10-hour work days ~ 50 hours per week.
Knowledge/Skills ∼ Ability to understand, speak, read, and write the English language. ∼ Ability to perform accurate mathematical calculations ∼ High energy and strong work ethic. ∼ Excellent interpersonal skill. ∼ Strong guest service skills. ∼ Works well with othe