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IT Support Specialist
4 months ago
**POSITION TITLE**
Information Technology (IT) Support Specialist
**DIRECT SUPERVISOR**
Information Technology Director
***
**MINIMUM QUALIFICATIONS**
- Technology related certification/degree required with at least 2 years of related experience.
- Reliable transportation, valid Driver’s License and auto insurance.
- Excellent knowledge of diagnosing and correcting issues within the Windows 10 operating system.
- Experience with workstation, laptop, desktop and LAN printer hardware repair.
- Must have experience handling high call volume service desk.
- Must be able to safely move and lift equipment (20 - 40 lbs.).
- LAN/ WAN experience preferred.
- Excellent communication and problem-solving skills.
- Willingness to be challenged and consistently grow and stay knowledgeable about new healthcare technology systems to improve the organizations workflow efficiency.
- Ability to multitask and prioritize competing issues with mínimal supervision.
- COVID-19 Vaccination is a condition of employment.
**RESPONSIBILITIES**
- Create, suspend or delete accounts as part of New Hire or Separation process in AD
- Communicate daily trends to IT leadership as needed
- Assist in Installs/Move/Add/Change process examples include but not limited to:
- deploying new desktops and ensuring proper data migration when applicable. Coordinating desktop roll down process (repurpose machines in the environment) as needed
- General Hardware installation or swaps including peripherals (i.e. monitors, mouse, keyboards, desktop printers, etc.)
- Maintain accurate deployed stock inventory information on record
- Assist in the decommission of old equipment in coordination with building services and IT
- Install new software releases and system upgrades (as needed)
- Supports the Confidentiality, Integrity and Availability of CCHC’s IT infrastructure and makes recommendations for improvement (where needed)
- Represents CCHC at various Information Technology related meetings, conferences and workgroups as needed and assigned by the Information Technology Director.
- Generate required departmental reports as assigned and needed
- Diagnose problems by asking accurate, concise questions in a professional and timely manner following the parameters and policies of Christian Community Health Center
- Serves as department back up support for Information Technology Manager
- Setup and maintain audio visual equipment for all virtual and in person meetings.
- Other duties as assigned
