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Apartment Community Manager

3 months ago

Texas City, United States Elevated Asset Management Full time

A Community Manager manages and coordinates the team members, daily activities, and resources of the property to achieve established budgeted financial and operational goals, and ensures that the operation of the property complies with Company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations.

To perform this job successfully, an individual must be able to perform each essential duty well. The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Job Brief: The MANAGER is totally accountable for all property operations. The purpose of the MANAGER is to effectively manage and coordinate persons, activities and available resources in order to accomplish property objectives as set forth by the property supervisor and property owner. These objectives will include maximizing occupancy levels and property values. In addition, the MANAGER will train the assistant manager to assume all duties of the MANAGER in the event of the MANAGER’S absence.

**Requirements**:
Duties, Responsibilities, and Qualifications:

- Maintain property rentals by advertising and filling vacancies; negotiating and enforcing leases; maintaining and securing premises.
- Attract tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units.
- Contract with tenants by negotiating leases; collecting security deposit.
- Enforce resident retention and service request follow-up programs
- Provides input into the development of budget(s) for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns.
- Implement and monitor effective lease renewal programs
- Monitor an effective preventative maintenance program to monitor service request turnaround and ensure the responsiveness of the maintenance staff
- Receive, review and accurately post invoices received from vendors and contractors into property management software
- Ensure that an adequate number of units are market ready
- Effectively show, lease, and move in prospective residents
- Achieve the highest possible net operating income through the implementation of effective cost control and revenue improvement programs
- Evaluate and recommend changes on rent/pricing strategies, and ensure websites and printed material are accurate and updated
- Effectively monitor all income, including delinquencies
- Monitor the timely receipt and reconciliation of rent collections and ensure landlord/resident statutes are followed
- Participate in company training classes and meetings as required
- Ensure written communication to residents is professional and timely
- Communicate effectively with owners, residents, and on-site associates
- Assist and ensure all customer complaints are handled promptly and appropriately
- Effectively understand and operate the company's various software programs
- Ensure that all physical aspects of the property are at all times fully functional and maintained in an attractive condition
- Adhere to established company standards for screening applicants for residency
- Supervises property staff by interviewing, hiring, orienting, and training employees, and manages their performance in accordance with Company policies, values, and business practices.
- Other tasks or duties as assigned by supervisor

Education
- A high school education or equivalent is required. A college degree in business, finance, marketing, or related field is preferred OR equivalent industry experience. Industry certifications (e.g. CPM, CAPS, CAM, etc.) also preferred.
- The position requires the ability to read and write English fluently, the ability to accurately perform intermediate mathematical functions and the ability to understand and perform all on-site resident management software functions.

Professional Experience
- A minimum of five years experience in multifamily property management or a related field is required.

Attendance/Travel
- The position requires the ability to work any of the seven days of the week, 52 weeks of the year. Due to the property staffing limitations, it is extremely critical that individuals be able to work their scheduled hours on a consistent basis and, if necessary, overtime hours when requested. The position requires the ability to serve on-call, as scheduled or as necessary. Travel may be required at times to attend various company gatherings either in the general vicinity of the associates home property, or in another state.
- A discounted on-site apartment is available if the individual chooses to live on property.

Working Conditions
- Applicants work in