Administrative Assistant/front Office

3 weeks ago

Ellicott City, United States Village Counseling Full time

Village Counseling is seeking an _experienced _Administrative Assistant/Front Office for our busy, growing outpatient mental health practice in Ellicott City.

**Schedule**

Full-time, 40 hours per week, Monday to Friday, 8:30 AM to 5:00 PM, no weekend hours.

**Job Duties**
- Professional Interactions:_
- Remain professional in all interactions with patients, staff, and external partners.
- Greet and assist clients with a friendly and professional demeanor.
- Communication and Follow-Up:_
- Follow up on messages in a timely manner to ensure effective communication.
- Patient Information Management:_
- Collect patient information for clinical service providers, including demographics, patient intake forms, and other required information.
- Assist new patients with the intake process and ensure all necessary paperwork is completed in a timely and accurate manner.
- Billing and Insurance:_
- Update patient billing information as needed.
- Verify insurance benefits with the insurance provider using online tools and/or over the phone.
- Assist with insurance claims and billing inquiries, as needed.
- Electronic Health Records (EHR):_
- Assist patients in completing and uploading documents to our electronic health record system, TherapyNotes.
- Prepare and maintain patient files and records in the EHR system.
- Accurately enter patient data and maintain updated records.
- Accurately and fully document all patient interactions in the EHR.
- Administrative Support:_
- Provide general administrative support to clinical staff and management.
- Identify office, tool, and system needs, and report same to the Office Manager.
- Coordination and Scheduling:_
- Schedule, reschedule, confirm, and cancel patient appointments.
- Maintain awareness of clinician schedules, specialties, and restrictions.
- Compliance and Confidentiality:_
- Adhere to HIPAA regulations and maintain patient confidentiality.
- Ensure compliance with all office policies and procedures.
- Customer Service:_
- Provide exceptional customer service to patients and their families.
- Address and resolve patient complaints or concerns with professionalism and empathy.

**Benefits**
- Health insurance (medical, dental, vision)
- Short-term Disability
- Accrual Paid Time-off
- 401k with 3% matching (after 6 months)

**Qualifications**
- High school diploma or equivalent; Associate's degree or higher preferred.
- Previous administrative experience in a healthcare setting is highly desirable.
- Proficiency in Microsoft Office Suite/Google Office Suite and EHR systems (preferably TherapyNotes).
- Strong organizational and multitasking skills.
- Excellent written and verbal communication skills.
- Ability to handle sensitive and confidential information with discretion.
- Friendly, professional demeanor with a patient-centered approach.

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Medical administrative support: 1 year (preferred)

Shift availability:

- Day Shift (required)

Work Location: Hybrid remote in Ellicott City, MD 21075

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