Information Technology Specialist

2 weeks ago

Highland Falls, United States United States Military Academy Full time

**Job Title**: Information Technology Specialist (Systems Administration)
**Series**: 2210
**Pay Plan & Grade**: GS-12
**Department**: Department of the Army
**Agency**: U.S. Army Military Academy
**Salary Range**: $102,163.00 to $132,807.00
**Duty Location**:West Point, New York (Office Location in Highland Falls, NY)
**Appointment Type**: Competitive Service - Permanent
**Work Schedule**: Full-Time
**Who May Apply**:U.S. Citizens

**This position is being filled under the Direct Hire Authority for Certain Personnel of the DoD Workforce.**

Civilian employees serve a vital role in supporting the Army mission. They provide the skills that are not readily available in the military, but crucial to support military operations. The Army integrates the talents and skills of its military and civilian members to form a Total Army.

The Army values diversity of perspectives, backgrounds, cultures and skills, which connects employees to organizations that are committed to building an inclusive work environment where they can contribute to their fullest potential.

**About the Position**:
The U.S. Military Academy, West Point, NY is an academic institution located in the Hudson River Valley, 50 miles from New York City. The historic site is the oldest continuously occupied military post in America. West Point is a self-contained city with housing, a Department of Public Works, libraries, hospital, fire department, chapels, and restaurants. Employees have access to Eisenhower Hall Theater, Hudson Valley's performing arts center, and recreational facilities.

**Duties**:

- Under the USMA CIO/G6 Directorate and Chief Technical Officer, Serves as an Information Technology (IT) Specialist (SYSADMIN) for the Enterprise Services Branch (ESB).
- Serves as a Cloud Enterprise Administrator and is responsible for researching, implementing, maintaining and troubleshooting projects and activities.
- Exercises technical responsibility for all aspects of Academy enterprise IT system operation and support.
- Develops, coordinates, and implements plans for the recovery of system data in the event of hardware or software failure.
- Implements best-practice cyber-security configurations and controls.
- Develops guidelines, standard operating procedures (SOPs), bulletins and flyers concerning the operation/use of enterprise IT systems, services, and activities.
- Assigns system administration studies or portions of studies and program development to lower-grade IT specialists and/or analysts hired under contract.

**Conditions of Employment**:

- This position requires the incumbent to obtain and maintain required certifications in accordance with Department of Defense Publication 8570.01-M Information Assurance Workshop Improvement Program within 6 months of entry into the position.
- Position is IAT-III Technical IAW DoD Publication 8570/AR25-2.
- In addition to being certified at the IAT-III level incumbent must obtain appropriate Computing Environment (CE) certification as required by the employing organization.

**Qualifications**:
**Basic Requirement for Information Technology Specialist (Systems Administration)**:

- The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined_:_

(1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing work independently that rarely requires editing or review by others.

(2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving simple and routine problems, questions, or complaints and providing support and guidance to customers on non-routine issues; serving as a primary resource for customers, requesting assistance with complex issues when necessary; and participating in meetings and providing advice to customers in own area of expertise.

(3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: expr

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