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Educational Technology Support Specialist

4 months ago

Fergus Falls, United States Minnesota Service Cooperatives Full time
Position Type:
Technology/Educational Technology Support Specialist

Date Posted:
5/28/2024

Location:
River Bluff Education Center & 5RiversOnline

Date Available:
2024-2025

Closing Date:
open until filled

District:
Goodhue County Education District Goodhue County Education District is seeking a dynamic and proactive Educational Technology Support Specialist to join our team. This individual will play a crucial role in providing technical assistance and support to both the River Bluff Education Center onsite and the 5RiversOnline virtual learning community. The ideal candidate will possess a strong aptitude for learning new technologies, excellent customer service skills, and the ability to handle multiple challenges simultaneously.

Responsibilities: Provide technical support to staff and students at River Bluff Education Center, offering assistance with hardware, software, and other educational technology tools. Support online learners enrolled in 5RiversOnline, troubleshooting technical issues and providing guidance on utilizing digital learning platforms effectively. Respond promptly to inquiries and requests for technical assistance via email, phone, or in-person interactions, ensuring a high level of customer satisfaction. Collaborate with teachers and administrators to integrate educational technology into the curriculum, offering training and resources as needed. Stay updated on emerging technologies and trends in educational technology, proactively seeking opportunities to enhance the learning experience for students and educators. Maintain accurate records of technical issues and resolutions, documenting troubleshooting steps and solutions for future reference. Work closely with IT staff and vendors to resolve complex technical issues and escalate issues when necessary. Tactfully handle and prioritize multiple tasks and requests, demonstrating flexexibility and adaptability in a fast-paced environment. Demonstrate a willingness to learn new technologies as required and a proactive approach to professional development. Uphold confidentiality and data security standards when handling sensitive information and technology resources.

Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, Education, or related field preferred.
  • Previous experience providing technical support in an educational setting is highly desirable.
  • Strong troubleshooting skills and the ability to quickly diagnose and resolve technical issues.
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
  • Ability to work independently and collaboratively in a team environment, demonstrating initiative and problem-solving skills.
  • Comfortable and confident in handling multiple tasks and priorities simultaneously, with a positive and proactive attitude.
  • Familiarity with educational technology tools and digital learning platforms preferred.
  • Willingness to adapt to changing technologies and learn new skills as needed.
  • Commitment to providing exceptional customer service and support to all stakeholders.

Apply online at gced.k12.mn.us