Member Services Associate at Villa Sport Fitness

3 weeks ago

Pleasanton, United States Villa Sport Full time

Villa Sport Fitness offers an exciting and fulfilling career opportunity for those who thrive in a fast-paced, energizing environment. Our resort-style clubs are where fitness, family and community all come together. As a growth company with ambitious expansion plans, Villa Sport Fitness is looking for talented and motivated people who can grow with us and can deliver best-in-class customer service on a scale not seen in the industry.

If you are a high-performing, outgoing, service-oriented individual looking for a chance to make a difference, you belong at Villa Sport Fitness. We offer a fantastic work environment, competitive wages, a complimentary club membership, and a benefit package that includes a 401(k) plan with a generous company match of up to 4% of an employee’s compensation.

***:
The purpose of this position is to provide consistent five-star service to members, guests and staff. The Member Services Associate will also provide accurate information regarding all areas of club operations and uphold all Member Services Desk policies and procedure.

**COMPENSATION AND BENEFITS INCLUDE**:

- $16.00-$17.30 hourly based upon relevant experience to the role.
- 401K with dollar for dollar match up to 4%.
- Complimentary club membership.
- Discounts on club products and services.
- Flexible scheduling.

**QUALIFICATIONS**:

- Member Services Staff consistently exhibit exceptional member service and ability to utilize current procedures.
- Excellent phone skills; ability to handle intermittent heavy phones.
- Efficient, well-organized, able to handle a variety of duties simultaneously.
- Strong background in customer service skills.
- Excellent written and verbal communication skills with the ability to communicate in a friendly, professional manner under pressure.
- Ability to work in a multi-faceted organization.
- Professional image through dress, posture and poise.
- Assertive with outgoing personality.
- High School Diploma or equivalent skills gained through experience.

**EQUAL EMPLOYMENT OPPORTUNITY**

**PRIVACY NOTICE TO CALIFORNIA JOB APPLICANTS**

**1. Information We Collect From or About Job Applicants**

**Inferences**: Based on analysis of the personal information collected, we may develop inferences regarding job applicants’ predispositions, behavior, attitudes, intelligence, abilities, and aptitudes for purposes of recruiting and hiring assessments and decisions.

Of the above categories of Personal Information, the following are categories of Sensitive Personal Information the Company may collect:

- Personal Identifiers

Personal Information **_does not_** include:

- Publicly available information from government records.
- Information that a business has a reasonable basis to believe is lawfully made available to the general public by the job applicant or from widely distributed media.
- Information made available by a person to whom the job applicant has disclosed the information if the job applicant has not restricted the information to a specific audience.
- De-identified or aggregated information.

**2. How We Use Personal Information and Sensitive Personal Information**

The Personal Information and Sensitive Personal Information we collect, and our use of Personal Information and Sensitive Personal Information, may vary depending on the circumstances. This Notice is intended to provide an overall description of our collection and use of Personal Information and Sensitive Personal Information. Generally, we may use or disclose Personal Information and Sensitive Personal Information we collect from you or about you for one or more of the following purposes:

- To comply with local, state, and federal law and regulations requiring employers to maintain certain records (such as immigration compliance records, travel records, personnel files, wage and hour records, payroll records, accident or safety records, and tax records), as well as local, state, and federal law, regulations, ordinances, guidelines, and orders relating to COVID-19.
- To evaluate and improve our recruiting methods and strategies.
- To obtain and verify employment references.
- ** COVID-19 RELATED PURPOSES**
a. To reduce the risk of spreading the disease in or through the workplace.
b. To protect job applicants and everyone else at Company workplaces from exposure to COVID-19.
c. To comply with local, state, and federal law, regulations, ordinances, guidelines, and orders relating to COVID-19, including applicable reporting requirements.
d. To facilitate and coordinate pandemic-related initiatives and activities (whether Company-sponsored or through the U.S. Center for Disease Control and Prevention, other federal, state and local governmental authorities, and/or public and private entities or establishments, including vaccination initiatives).
e. To permit contact tracing relating to any potential exposure.
f. To communicate with job applicants and other consumers (including employees and visitors to our wor

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