Live Chat Support Operator

3 weeks ago


San Bernardino, United States HPA Strategies Full time

We are looking for a Live Chat Support Operator to join our team and provide exceptional customer service through our live chat platform. In this role, you will be the first point of contact for our customers, assisting them with their inquiries, resolving issues, and ensuring a positive customer experience.

**Responsibilities**:

- Respond to customer queries and issues in a professional and timely manner through our live chat platform.
- Provide accurate and helpful information to customers about our products, services, and policies.
- Identify and escalate complex and technical issues to the appropriate teams for resolution.
- Maintain thorough and up-to-date knowledge of our products and services, ensuring accurate and consistent information is provided to customers.
- Proactively identify opportunities to improve customer satisfaction and the efficiency of our live chat support operations.
- Keep accurate records of customer interactions and provide detailed and informative reports as required.
- Collaborate with other teams within the organization to ensure effective resolution of customer issues and inquiries.

**Requirements**:

- High school diploma or equivalent.
- Excellent written and verbal communication skills.
- Strong problem-solving and critical-thinking abilities.
- Ability to multitask and handle multiple live chat conversations simultaneously.
- Familiarity with CRM software and live chat platforms.
- Customer service or support experience preferred.
- Ability to work flexible schedules, including evenings and weekends.



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