IT Support Analyst

4 weeks ago


San Diego, United States ALOIS LLC Full time
Job DescriptionJob Description

Job Title : IT Support Analyst, Associate|6993

Location : San Diego, CA

Duration : 6+ Month (Possibility of extension)

Job Description:

Top 5 Required Skills
1. Customer Service - The ability to effectively identify and address key customer needs. This includes leading others to maintain focus on customers and seeking information to uncover a true client need.
2. Documentation - The ability to document solutions to basic IT issues by using standard policies and procedures.
3. Collaboration - Fosters working together by establishing, communicating, and reinforcing shared values, norms, and objectives.
4. IT Knowledge - Basic understanding of IT-related content knowledge to carry out work tasks.
5. Troubleshooting - The ability to resolve end-user hardware, software and networking issues by implementing a progressive troubleshooting methodology.

Technologies: What does this temp must know to perform the required job duties
Microsoft Products Windows, Office (Outlook, MS Teams)
Basic Networking Basic understanding for how networks work. (Home routers, wireless access points, network topology)

Required Education:
High School Diploma or equivalent.

Required Years of Experience:
6+ months

Physical Requirements
Will be working for a Service Desk. Answering phone calls, chats, etc.. and helping in the Service Center. Not expected to install/lift heavy equipment.

Job Description
Provide 24 hour IT support services to Qualcomm employees in all domestic and international locations. IT Support Analyst, Associates are expected to consistently perform at current group metrics set by management. Provides technical assistance to computer users. Answers questions or resolves computer problems for clients via telephone or chat. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Principal Duties and Responsibilities:
Provide first level support to resolve problems with products, applications, and devices through incoming phone calls, Chats, and Emails
Utilize current problem management and knowledge management software in accordance with standard operating procedures to track all inbound calls, incidents, and service requests
Actively listen to end user requests, confirm an understanding of the issue, diagnose the problem, provide an accurate and well thought out solution
Supports documentation of details of incidents, status of service requests, and resolutions, and follows escalation procedures.
Collaborate with peers, leads, and various escalation groups to troubleshoot and resolve customer issues. Contacts are primarily within immediate work group.
Supports efforts to meet key performance indicators (e.g., performance, availability, capacity).
Seeks out learning opportunities and feedback to increase own knowledge and skill using internal training resources.
Provide feedback regarding knowledge base articles and procedures
Associate needs to be aware of Call, Chat, and Email queues, as well as work related email and the overall status of the department. Utilize mail lists and group chats to keep informed of outages, issues and policy changes.



  • San Diego, United States Indyme Solutions, LLC Full time

    Do you love working with cool tech? We do! We're Indyme Solutions, a local San Diego company that creates innovative solutions to solve issues and pain points for retailers. We work with the top US retailers to give them solutions for customer engagement and loss prevention. We're currently looking for an hourly Tech Support Analyst to work in our office in...


  • San Diego, United States Aristotle Corp Full time

    The Client Support Analyst provides phone and e-mail support for issues pertaining to Aristotle software and data products. They serve as a front line support professional helping candidate committees, state parties, political action committees and voter data users troubleshoot and solve problems. Job Functions: Troubleshoot, resolve and respond to client...


  • San Diego, United States Proven Recruiting Full time

    Allegro ETRM Application Support Analyst - Hybrid in San Diego Rare opportunity to join an outstanding organization and support their move to the latest version of Allegro. This team is hoping to hire a full-time addition to the team as their Allegro SME and is also open to hire a consultant to support the move and train other staff. This powerful energy...


  • San Diego, United States Aristotle Full time

    Job DescriptionJob DescriptionThe Client Support Analyst provides phone and e-mail support for issues pertaining to Aristotle software and data products. They serve as a front line support professional helping candidate committees, state parties, political action committees and voter data users troubleshoot and solve problems.Job Functions:Troubleshoot,...


  • San Diego, United States Proven Recruiting Full time

    Allegro ETRM Application Support Analyst - Hybrid in San Diego Rare opportunity to join an outstanding organization and support their move to the latest version of Allegro. This team is hoping to hire a full-time addition to the team as their Allegro SME and is also open to hire a consultant to support the move and train other staff. This powerful energy...


  • San Diego, United States Proven Recruiting Full time

    Allegro ETRM Application Support Analyst - Hybrid in San Diego Rare opportunity to join an outstanding organization and support their move to the latest version of Allegro. This team is hoping to hire a full-time addition to the team as their Allegro SME and is also open to hire a consultant to support the move and train other staff. This powerful energy...


  • San Diego, United States Engineering Services Network Full time

    Cyber Security Compliance Support Analyst Education Requirement: The Cybersecurity Compliance (CC) Analyst shall have an undergraduate degree in a computer or related technical field. Certification Requirement: In lieu of the undergraduate degree, the Cyber Security Compliance Analyst must have one or more of the following certifications: CISSP, CISM, CASP,...

  • IT Support Analyst

    3 weeks ago


    San Diego, United States Alois Full time

    Job Description Job Description Job Title : IT Support Analyst, Associate|6993 Location : San Diego, CA Duration : 6+ Month (Possibility of extension) Job Description: Top 5 Required Skills 1. Customer Service 2. Communication 3. Operating Systems Knowledge (Microsoft Windows, Mac, Linux) 4. Hardware Deployment and Configuration (Desktop, Laptop, Mobility,...


  • San Diego, United States ENGINEERING SERVICES NETWORK, Inc. Full time

    Job DescriptionJob DescriptionCyber Security Compliance Support AnalystEducation Requirement: The Cybersecurity Compliance (CC) Analyst shall have an undergraduate degree in a computer or related technical field. Certification Requirement: In lieu of the undergraduate degree, the Cyber Security Compliance Analyst must have one or more of the following...


  • San Diego, United States ENGINEERING SERVICES NETWORK, Inc. Full time

    Job DescriptionJob DescriptionCyber Security Compliance Support AnalystEducation Requirement: The Cybersecurity Compliance (CC) Analyst shall have an undergraduate degree in a computer or related technical field. Certification Requirement: In lieu of the undergraduate degree, the Cyber Security Compliance Analyst must have one or more of the following...

  • IT Support Analyst

    3 weeks ago


    San Diego, United States ALOIS LLC Full time

    Job DescriptionJob DescriptionJob Title : IT Support Analyst, Associate|6993Location : San Diego, CADuration : 6+ Month (Possibility of extension) Job Description: Top 5 Required Skills1. Customer Service2. Communication3. Operating Systems Knowledge (Microsoft Windows, Mac, Linux)4. Hardware Deployment and Configuration (Desktop, Laptop, Mobility,...


  • San Diego, United States R3 Strategic Support Group Inc Full time

    R3 Strategic Support Group, Inc. Senior Financial Analyst San Diego , California Apply Now Salary: $75,000.00 To $85,000.00 (USD) AnnuallyJob Summary:The Senior Financial Analyst understands the organization and the operations of the Company. This position assumes assigned responsibilities; interprets and applies company policies, procedures, and rules;...


  • San Diego, United States R3 Strategic Support Group Inc Full time

    R3 Strategic Support Group, Inc. Senior Financial Analyst San Diego , California Apply Now Salary: $75,000.00 To $85,000.00 (USD) Annually Job Summary: The Senior Financial Analyst understands the organization and the operations of the Company. This position assumes assigned responsibilities; interprets and applies company policies, procedures, and rules;...


  • San Diego, United States CareerBuilder Full time

    Computer Support Analyst Naval Information Warfare Center (NIWC) San Diego, CA (Point Loma) 92152 60K - 63K (Depending on experience)- Full-Time with Benefits Start Date: ASAP Monday - Thursday 9 hour shift 6AM - 4:30PM and every other Friday 6AM - 3:30PM You will support computer/network systems/applications for a Research Development Test & Evaluation...


  • San Diego, United States Strategic Data Systems Full time

    Computer Support Analyst Naval Information Warfare Center (NIWC) San Diego, CA (Point Loma) 92152 60K - 63K (Depending on experience)- Full-Time with Benefits Start Date: ASAP Monday - Thursday 9 hour shift 6AM - 4:30PM and every other Friday 6AM - 3:30PM You will support computer/network systems/applications for a Research Development Test & Evaluation...


  • San Diego, United States Oceaneering Full time

    Company Profile Oceaneering Technologies (OTECH) develops, manufactures, and operates customized marine systems, shipboard equipment, subsea vehicles, and engineered solutions for commercial and U.S. military vessels. Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and...

  • QC Support Analyst 4

    22 hours ago


    San Diego, United States Grifols Full time

    Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and...


  • San Diego, United States Stantec Full time

    Grow with the best. Join a smart, creative, and inspired team that works to support operational excellence. The Stantec community unites more than 28,000 employees working in over 400 locations across 6 continents. Our Functional Services Teams (FSTs) include Corporate Development, Finance, HR, HSSE, IT, Legal, Marketing/Communications, Practice Services and...


  • San Diego, United States Spectraforce Technologies Full time

    Job Title- IT Support Analyst Location- San Diego, CA 92121 Duration- 6 months Shift- 8 am - 5 pm (Monday - Friday) Job Description Overview Provides technical assistance to computer users. Answers questions or resolves computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware...


  • San Diego, United States oilandgas.org.uk Full time

    Company Profile Oceaneering Technologies (OTECH) develops, manufactures, and operates customized marine systems, shipboard equipment, subsea vehicles, and engineered solutions for commercial and U.S. military vessels. Oceaneering Aerospace and Defense Technologies (AdTech) delivers solutions that enable humans to work safely and effectively in harsh...