Service desk/ desktop support

2 weeks ago


San Diego, United States Vaco Full time
  • Provide direct on-site and remote support to employees via phone, email, chat, and in person.
  • Diagnose, debug, troubleshoot, and repair issues on workstations and other IT equipment.
  • Manage asset inventory and ensure proper documentation of hardware and software assets.
  • Coordinate and collaborate with vendor support to resolve technical issues efficiently.
  • Advocate and enforce cybersecurity principles and best practices within the organization.
  • Assist in the implementation and maintenance of multi-factor authentication and encryption solutions.
  • Educate employees on internet safety and promote good cyber hygiene practices.
  • Provide training and guidance to employees on using IT systems effectively.


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