NOC - Analyst / Slack ChatOps Support (3rd shift)

3 weeks ago


San Bernardino, United States Tentek Full time

NOC - Analyst / Slack ChatOps Support (3rd shift) - You will provide Slack ChatOps support for technical processes and operations. Our User community will range from our Customer Service Reps to high-level technology engineers. - The successful candidate will provide Slack/ChatOps live support to Users across an organization of 10,000+ employees.

JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities) - Professional experience of 2-5+ years in IT Network / Data Center Operations as a Network Operations Infrastructure Analyst NOC Operator / Helpdesk Support / Technical Support Specialist... - Experience supporting hardware and/or software in a workplace environment. - Foundational Knowledge / experience working with the following: ServiceNow ticketing system, Confluence / JIRA, IP knowledge (subnetting and general IP concepts), Light Active Directory experience, Basic Security / Password reset troubleshooting. - Experience performing shiftwork in a large-scale, team-oriented, cross-organizational Network Operations Center environment (NOC). - Strong communication skills, with a knack for explaining technical concepts in simple terms to a non-technical audience using various modalities (e.g. phone, email, and chat). - A four-year college education emphasizing computer science, engineering, telecommunications, business administration, or a related technical discipline. - Minor certifications in core technologies are desirable. - Must be willing to work in-person at our service center office in Rancho Bernardo CA. -This position will requires working 3rd shift (3 pm - midnight on Fri / Sat / Sun / Mon / Tuesday)

PREFERRED QUALIFICATIONS: - Streaming knowledge for games using MS Teams or other applications - BigPanda / Event management systems experience - Splunk/ Datadog (Basic Knowledge) - API concepts and applications (Basic Knowledge) - ITIL experience (Incident Management / Problem Management / Change Management) - AWS knowledge / Kubernetes / or any other cloud technology - SDLC processes - Familiarity with open-source technologies - SQL (ability to write/run queries) - Perl / Scripting #J-18808-Ljbffr


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