B2b Collections Specialist

2 weeks ago

New Hyde Park, United States Informa Global Support Full time

**Company Description**

**Informa** is a leading international events, intelligence and scholarly research group.

We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs and take better informed decisions.

Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries.

**Global Support** is Informa's sixth division, with major hubs in the United Kingdom, United States, Hong Kong and Singapore as well as several smaller locations. As the team behind the teams, Global Support colleagues provide shared, efficient business services and function-specific expertise to each of Informa's operating divisions, enabling our commercial teams to focus on their markets and customers.
- Accountable for reducing delinquency for assigned accounts.
- Overcome objections that customers may have about making payments toward their account and help them understand their responsibilities.
- Provide thorough and accurate documentation to support collection attempts.
- Research accounts receivable issues as required or directed.
- Resolve accounts receivable issues, such as invoice discrepancies and customer overpayments, by providing excellent customer service.
- Process customer refunds and account adjustments.
- Organize workload to ensure accurate and complete collections for each event.
- Enlist the efforts of Sales and Senior Management when necessary to accelerate the collection process. Communicate and follow up effectively with sales departments regarding customer accounts on a timely basis.
- Liaison with an outside collection agency on delinquent accounts.
- Maintain excellent customer service internally and externally.
- Perform other assigned tasks and duties necessary to support the Accounts Receivable Dept., including gathering documentation needed to place accounts with Collections.
- Adhere to general accounting practices where applicable.

**Qualifications**
- High School Graduate or Equivalent.
- Knowledge of Accounts Receivable and collection processes.
- Strong attention to detail, goal oriented.
- Strong organizational skills.
- Commitment to excellent customer service.
- Excellent written and verbal communication abilities.
- Able to both work independently and as an integral part of team.
- Ability to prioritize and manage multiple responsibilities.

**Additional information**

Why work at Informa

**Job Types**: Full-time, Temporary

Pay: $22.00 - $27.00 per hour

**Benefits**:

- 401(k)
- Health insurance
- Paid sick time

Weekly day range:

- Monday to Friday

Work Location: In person

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