Collections Specialist l
3 weeks ago
Summary of Position
The Recovery Specialist plays a key role within the organization to contact clients and collect
outstanding payments. You will strike a balance between maintaining trustful relationships, and
ensuring timely payments. The Recovery Specialist also need to ensure that all work is performed in
compliance with company policies as well as local, state and federal collections laws and regulations.
Duties Include
• Performing collection calls on past due accounts, negotiate and help bring solutions for past due
balances by providing repayment assistance by phone.
• Assisting customers in establishing payment arrangements to resolve delinquent accounts
• Continuously follow-up with accounts on past due balances, maintains detailed collection notes.
• Adhering to follow-up guidelines in order to ensure outstanding obligations are satisfied. Uses
collection queues and call-backs to assist in determining calling priorities.
• Accepting of feedback to improve skill set and able to contribute to the training and
development of others in a team atmosphere
• Demonstrating high productivity by making queue-based outbound calling and answering
incoming calls regarding customers’ accounts.
• Utilizing sound judgment and creativity to analyze the customer’s ability to pay and establish
payment plans
• Maintaining outstanding quality assurance results
• Demonstrating a positive attitude while engaging in a fun and challenging work environment
• Maintaining and exceeding key performance metrics while adhering to all compliance
regulations
• Other duties and responsibilities as assigned.
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