Collections Specialist

1 week ago

Buena Park, United States Lobel Financial Corporation Full time
Job DescriptionJob Description

Join one of the top 20 auto finance companies in the industry and grow with us We offer in-house promotions, great benefits, work-life balance, and job stability. If you're looking to work for a rewarding company that encourages their employees to learn and develop their skills so they have the opportunity to advance within the organization.

As a Collections Specialist you will be responsible for contacting customers who are delinquent in the repayment of their loans and obtain payments, commitment agreements, or establish a repayment plan. The successful candidate acts as a liaison between the creditor and customer and effectively manages overdue accounts.

Additional duties include phone and email communication and maintaining a variety of organizational databases. The successful candidate ensures all collection calls are accurately notated, follows state and federal debt collection laws, and adheres to company policies and procedures.

Basic Responsibilities

  • Make collection calls and/or write correspondence
  • Provide professional customer service regarding collection issues
  • Process and review account adjustments
  • Resolve customer discrepancies and short payments
  • Monitor and maintain assigned accounts
  • Meet department defined department goals and activity metrics
  • Perform other assigned tasks and duties necessary
  • Enlist the efforts of supervisors/management when necessary to accelerate the collection process
  • Must communicate & follow up effectively with customer accounts in a timely manner

Skills & Qualifications

  • Bilingual- English/Spanish is REQUIRED
  • Excellent time management skills and ability to multi-task and prioritize work
  • Strong attention to detail
  • Excellent written and verbal communication skills
  • Computer proficiency
  • Working knowledge of Microsoft Office programs
  • Ability to work in a fast paced goal oriented collections department
  • Strong organizational, negotiation, and problem solving skills
  • Working knowledge of company policies and procedures
  • Commitment to excellent customer service
  • Previous customer service experience a plus
  • High school diploma
  • Compensation: DOE

Company Benefits

  • 401K with company match
  • Medical, dental and vision
  • Optional life insurance
  • Paid holidays
  • Paid vacation and sick days

Lobel Financial is a full-spectrum auto financing solution that specializes in the acquisition and servicing of prime to sub-prime motor vehicle retail installment contracts. We are head quartered in Southern California and have branch offices coast-to-coast.

Employees choose Lobel because of the work-life balance, positive company culture, reward system, benefits and flexibility. If you are an employee and you want to work with a company that is consistently growing, offers competitive salaries and benefits, promotes their employees, and provides a stable work environment, then you've found it with Lobel Financial.

Company DescriptionLobel Financial is a full-spectrum auto financing solution that specializes in the acquisition and servicing of prime to sub-prime motor vehicle retail installment contracts. We are head quartered in Southern California and have branch offices coast-to-coast.

Employees choose Lobel Financial because of the work-life balance, positive company culture, reward system, benefits and flexibility. If you are an employee and you want to work with a company that is consistently growing, offers competitive salaries and benefits, promotes their employees, and provides a stable work environment, then you've found it with Lobel Financial.Company DescriptionLobel Financial is a full-spectrum auto financing solution that specializes in the acquisition and servicing of prime to sub-prime motor vehicle retail installment contracts. We are head quartered in Southern California and have branch offices coast-to-coast. \r
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Employees choose Lobel Financial because of the work-life balance, positive company culture, reward system, benefits and flexibility. If you are an employee and you want to work with a company that is consistently growing, offers competitive salaries and benefits, promotes their employees, and provides a stable work environment, then you've found it with Lobel Financial.

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