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Desktop Support Technician

4 months ago


Boston, United States NR Consulting LLC Full time

**Summary**
Client seeks a Sr. ServiceDesk Specialist reporting to the Infrastructure Manager to be part of the Client Services Team.

**Complete Description**:
**Duties and responsibilities include, but are not limited to, the following**:

- Provide accurate and creative solutions to more complex customer problems to ensure customer productivity and satisfaction.
- Provide first and second-tier support to end users for PC hardware, MS Windows, Software, Active Directory, O365 and basic networking troubleshooting.
- Setup, configure, and troubleshoot notebooks for the shared pool.
- Assist and maintain inventory of notebooks, projectors, desktops, mobile devices, and other equipment according to standard operating processes.
- Perform daily call backs to customers for any problems not resolved upon initial contact; escalate calls to the next technical or management level, as necessary.
- Assist in developing procedures and documentation for the MGC-ITS ServiceDesk.
- Assist other offices and locations with technology-based issues as needed.
- Acquire and maintain current knowledge of relevant MGC products, services, and support policies to provide technically accurate solutions to end users.
- Maintain up to date knowledge of new and upcoming computing technologies and practices.
- Enhance and develop quality support methods and communication skills through coaching feedback, peer assistance, training, and other developmental approaches.
- Attend meetings and seminars to support the overall direction of the ITS office
- Participate in team projects that enhance the quality or efficiency of the ITS Support Team.

**Skills and Qualifications**:

- Strong knowledge of all Windows-based operating systems
- Strong knowledge of PC based computer hardware
- Strong knowledge of Microsoft O365
- Highly self-motivated and self-directed
- Able to exercise independent judgement
- Keen attention to detail and quality of work-product
- Ability to set and consistently meet realistic deadlines
- Proactive and collaborative approach to delivery of services
- Excellent analytical, mathematical, and creative problem-solving skills
- Aptitude for learning new skills
- Excellent organizational, interpersonal, and communication skills

**Job Type**: Contract

Pay: $23.00 - $25.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Application Question(s):
**Experience**:

- Desktop support: 5 years (preferred)

Work Location: In person