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Desktop Support Analyst

2 months ago

Boston, United States Robert Half Full time
Job DescriptionJob DescriptionWe are in search of a Desktop Support Analyst to join our team in Boston, Massachusetts. In this role, you will be a critical player in providing IT support and troubleshooting in a corporate office setting. This role offers a contract to hire employment opportunity, allowing you to grow and advance in your career.

Responsibilities:

• Provide IT support including laptop troubleshooting, basic patching, and windows device support
• Handle tasks such as changing passwords and unlocking user accounts
• Work collaboratively with the team to handle remote tickets for various offices
• Play a key role in upcoming IT projects such as migrating the company from on-prem windows domain to Intune and Windows 10 to Windows 11 migration
• Support C-Level executive (VIP/White-Glove support), docking laptops, and supporting printers
• Set up Wi-Fi and perform basic network troubleshooting
• Add computers to the domain and resolve application issues (Word, Adobe)
• Troubleshoot and fix monitors and handle any other Tier 1 tickets that arise
• Support users in Boston and New York by troubleshooting their laptops and desktops, imaging machines, and setting up workstations.

Skills:

• Proficiency in Computer Hardware, Desktop Support, and Remote Desktop Support
• Experience with MS Windows 10, Windows 11, and MS Office 365
• Knowledge of Patching and System Patching
• Ability to handle Laptop Hardware and Laptop Images
• Experience with Password Changes and Password Reset.• Possess a minimum of 3 years' experience in a Desktop Support Analyst role or similar
• Competency in Computer Hardware and Laptop Hardware operations
• Proficiency in Desktop Support and Remote Desktop Support
• Familiarity with MS Windows 10, Windows 11, and MS Office 365
• Experience in Patching and System Patching processes
• Knowledge in creating and managing Laptop Images
• Ability to handle Password Changes and Password Reset tasks
• Excellent problem-solving skills and a keen eye for detail
• Strong communication skills to interact with different users and understand their issues
• Ability to work independently and in a team
• Must be able to handle multiple tasks and prioritize them effectively
• A proactive approach to identifying issues and proposing solutions
• Ability to maintain confidentiality and adhere to data protection laws
• Must have a customer-focused attitude and a desire to provide exceptional support to users
• Willingness to keep up with the latest industry trends and technologies.