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Representative I
4 months ago
Summary
The Representative I role provides support to internal and external clients, which include shareholders, brokers and other Harbor employees. The representative provides accurate and timely transaction processing, quality assurance, written and verbal shareholder communication, and project support on behalf of shareholders and associates of Harbor Funds.
Key Responsibilities
- Provide timely and accurate information to support daily communication with Harbor Fund’s shareholder base to meet, or exceed, internal quality standards.
- Accurate and timely review of daily department reports to successful support daily operations
- Assist in preparing monthly, quarterly and annual audit reports
- Active participation in departmental project support work
- Assist in the documentation of departmental workflows and procedures
- Maintain updated knowledge of fund products, and industry trends
- Perform additional activities as needed
Communications
- Support the telephone requests of the shareholders of Harbor by performing transactions such as exchanges, redemptions and maintenance requests.
- Accept inbound calls to communicate product knowledge and information to shareholders
- Perform weekly phone audit to ensure phone recordings are in line with departmental standards
- Compose, edit and proofread correspondence for Harbor Funds shareholders and other document outputs, with focus on content, clarity, grammar, and typography.
- Research and prepare content for the Frequently Asked Questions segment of the website and responding to inquiries received electronically via the “Contact Us” section of the website.
Processing
- Execute day to day processing of various account details as a result of customer requests and inquiries with a strong attention to detail
- Perform quality control for transaction processing to ensure compliance with regulatory and department quality standards
- Enter and releasing of federal wire transfers through use of State Street Cash Manager
- Perform corrective processing and monitoring of dividend adjustments
Minimum Qualifications
- Bachelor’s degree strongly preferred
- 1-2 years of financial services industry experience preferred
- Experience in business writing and customer service preferred
- FINRA Series 6 within six (6) months and Series 63 within ten (10) months of hire
Knowledge, Skills & Abilities Required
- Thorough understanding of mutual funds, securities pricing, account registrations, retirement plan processes, and SEC/FINRA regulations and guidelines
- Excellent organizational, time management, analytical, written, and verbal communication skills
- Ability to work in a fast-paced, and constantly changing environment
- Ability to shift focus dependent on the need of the department to support teamwork
- Strong technical abilities in Microsoft Office (Outlook, Word, Excel, SharePoint, etc.)
