Bilingual Customer Service Representative I
1 month ago
Job Description Bilingual Customer Service Representative I - ( 2200001R ) **Description**
****POSITION SUMMARY****
The Customer Service Representative acts as the primary point of contact for CTAs external and internal customers providing information, problem solving and advocating for mass transit consumers. Customer Service Representatives handle a high volume of calls via an inbound call center, delivering the highest service standards and customer resolution while promoting a positive image for the Authority.
**PRIMARY RESPONSIBILITIES**
Address customer concerns via inbound telephone calls including but not limited to fare media products, reduced fares, bus and rail service, travel information, CTA accessible services, account management and complaints resolution. Must disseminate CTA policy and procedures, maps, timetables and relevant customer information as requested.
Must develop general knowledge of department policies, CTA rule books, CTA standard operating procedures, maps, schedules, products and services, bulletins, and transit system usage.
Demonstrate basic computer skills and the ability to operate CTA databases to enter and retrieve customer feedback, and other types of communication equipment, to relay incoming, outgoing or interoffice calls.
Required to maintain call center/CTA business standards, quotas, productivity goals and participate in coaching sessions, training and testing to achieve goals and maintain current organizational knowledge.
Must maintain daily audit procedures and productivity reports to ensure performance requirements are met, track system access, account activity, service request entries, and other processes to ensure business trends are identified, and management is informed of operational issues.
Must maintain and ensure security and confidentiality of customer information, follow all audit standards, ethics policies and customer service guidelines.
Must be able to make routine arithmetical computations and tabulations accurately.
Apply organizational knowledge and problem solving techniques to route calls, and resolve customer inquiries and respond to issues in a timely manner.
Required to maintain desk manual for quick reference and information gathering and be familiar with CTAs web site and evolving business trends.
Make informed decisions pertaining to customer issues; establish priority for customer service matters according to urgency.
Research and respond to customer inquiries using a variety of CTA databases and verbal communication methods. Conducts follow-up research.
Perform related duties as assigned.
**MANAGEMENT RESPONSIBILITIES**
Reporting to this position are the following jobs:
**Job Title**
* None
**CHALLENGES**
* Adherence to deadlines and fast turnaround times.
* Resolving customer inquiries in a timely manner.
**Qualifications**
****EDUCATION/EXPERIENCE REQUIREMENTS****
* High school diploma required, college preferred.
* Must have a minimum 1 year previous Call Center or Customer Service experience.
* Subject to background and credit investigations.
* Must be accurate in inputting customer information in CTA databases.
* Must adhere to established productivity quotas and security policies and procedures.
* Required to accurately type at 25 words per minute.
* Blingual in Spanish Preferred
**PHYSICAL REQUIREMENTS**
* Required to be vaccinated against Covid 19
* Continuous exposure to personal computers.
**KNOWLEDGE, SKILLS, AND ABILITIES**
* Must have good computer/data entry skills and ability to access and utilize multiple word processing programs and applications.
* Must possess good critical thinking skills and ability to resolve problems in a timely manner.
* Required to have effective written and verbal communication skills.
* Ability to interact with customers and various levels of Authority personnel and maintain a suitable temperament, and the highest level of service.
****WORKING CONDITIONS****
* Must be able to work various shifts and respond to CTA emergency situations on short notice.
* General office conditions, various work, lunch, and break times.
* Adherence to CTAs confidentiality, ethics and privacy policies and established department policies and procedures.
* Maintain workplace safety standards.
* Ability to remain seated for work shift.
**EQUIPMENT, TOOLS, AND MATERIALS UTILIZED**
* Computer, various maps, brochures, phone systems, training manuals, CTA Standard Operating Procedures (SOP), standard office equipment, Microsoft Office, various databases, fax machine, photocopier.
Additional Details
Please note, employees and/or union members will be given priority consideration in the hiring process, per the applicable labor contracts.
Rate to be determined by applicant's entered service date and service date in union jurisdiction of this classification.
CTA IS AN EQUAL OPPORTUNITY EMPLOYER
No employee or applicant for employment will be discriminated against because of race, color, creed, religion, sex, marital status, national origin, sexual orientation, ancestry, age, unfavorable military discharge, disability or any other status protected by federal, state, or local laws; except where a bona fide occupational qualification exists We are committed to providing an inclusive environment for our workforce and supporting the communities we serve. CTA will make reasonable accommodations for the known disabilities of otherwise qualified applicants for employment as well as its employees, unless undue hardship would result. If you require an accommodation in the application or hiring process, please contact arc@transitchicago.com prior to the submission of your application or upon notification of your actual test date. CTA will work with you to determine if an accommodation can be provided.
TO BE CONSIDERED APPLICATIONS MUST BE COMPLETED IN THEIR ENTIRETY INCLUDING:
* UPLOADED RESUME / WORK HISTORY
* QUALIFICATIONS
* JOB ASSESSMENT QUESTIONS
INFORMATION PROVIDED MUST BE ACCURATE AND TRUTHFUL.
**Primary Location**
: USA-Illinois-Chicago
-
Bilingual Customer Service Representative
1 month ago
Chicago, United States The LaSalle Group Full timeAre you ready to dive into a career opportunity where every day is an adventure? LaSalle Network, the leading staffing, recruiting and culture firm, is on the lookout for a vibrant Bilingual Customer Service Representative to join our client's team in bustling Chicago! As a Bilingual Customer Service Representative , you'll be the shining star who dazzles...
-
Bilingual Customer Service Representative
3 weeks ago
Chicago, United States The LaSalle Group Full timeAre you ready to dive into a career opportunity where every day is an adventure? LaSalle Network, the leading staffing, recruiting and culture firm, is on the lookout for a vibrant Bilingual Customer Service Representative to join our client's team in bustling Chicago! As a Bilingual Customer Service Representative , you'll be the shining star who dazzles...
-
Chicago, United States State Farm Insurance Full timeState Farm Agent in Chicago seeks a bilingual spanish/english Customer Service / Sales Representative-Agent Team Member. **Benefits Offered**: - Base Comp - Monthly Bonus Incentive - Paid Time Off - Profit Sharing Plan - Health prem allowance - M-F 9-5 (no evenings/weekends) - Training and professional development - Professional office work environment -...
-
Chicago, United States State Farm Insurance Full timeState Farm Agent in Chicago seeks a bilingual spanish/english Customer Service / Sales Representative/Agent Team Member. **Benefits offered**: - Base comp plus bonus incentive - Paid time off - Profit Sharing Plan - Health prem allowance - M-F 9-5 (no evenings/weekends) - Training and professional development - Professional office work environment - Growth...
-
Bilingual Spanish
3 weeks ago
Chicago, United States State Farm Insurance Full timeState Farm Agent in Chicago seeks a bilingual spanish/english Customer Service / Sales Representative/Agent Team Member. **Benefits offered**: - Base comp plus bonus incentive - Paid time off - Profit Sharing Plan - Health prem allowance - M-F 9-5 (no evenings/weekends) - Training and professional development - Professional office work environment - Growth...
-
Chicago, United States State Farm Full time**Benefits**: - Base comp - Bonus based on performance - Paid time off - Profit Sharing Plan - Health prem allowance - Mon-Fri 9-5 (no weekends) - Training and professional development - Professional office work environment - Growth potential/opportunities for advancement Bilingual Chinese Customer Service Representative CSR wanted for Chicago Farm...
-
Customer Service Representative
7 days ago
Chicago, United States State Farm Full time**Benefits**: - Base comp - Bonus based on performance - Paid time off - Profit Sharing Plan - Health prem allowance - Mon-Fri daytime (no weekend/evenings) - Training and professional development - Professional office work environment - Growth potential/opportunities for advancement Bilingual Chinese Customer Service Representative CSR wanted for Chicago...
-
Chicago, United States STATE FARM INSURANCE Full timeState Farm Insurance Agency seeks a bilingual spanish/english Customer Service / Sales Rep/Agent Team Member, for an in office position at a State Farm Agent's office located in on the north side of Chicago. **Benefits offered**: - Base comp plus bonus based on performance - Paid time off - Profit Sharing Plan - Health prem allowance - M-F 9-5 (no...
-
Chicago, United States State Farm Insurance Full timeState Farm Insurance Agency seeks a bilingual spanish/english Customer Service / Sales Rep/Agent Team Member, for an in office position at a State Farm Agent's office located in on the north side of Chicago. **Benefits offered**: - Base comp plus bonus based on performance - Paid time off - Profit Sharing Plan - Health prem allowance - M-F 9-5 (no...
-
Chicago, United States PSG Global Solutions Full timeDescription We're looking for a Remote Bilingual Customer Service Representative , working in Insurance industry in Chicago, Illinois, United States . Receive requests via telephone regarding Insurance application status. Respond to inquiries from independent and company agents and/or agencies for information and assistance. Perform research to respond to...
-
Bilingual Customer Service Representative
1 month ago
Chicago, United States Clarity Partners, LLC Full timeVoted one of Chicago's Best Places to Work by the Chicago Tribune for the seventh year in a row, Clarity Partners is hiring! Clarity Partners is seeking a Bilingual Customer Service Representative local to Chicago, IL with a demonstrated understanding of service center support processes and procedures. This position will serve as the first point of contact...
-
Chicago, United States State Farm Insurance Full timeState Farm Agent in Chicago seeks a bilingual spanish/english Customer Service / Sales Representative/Agent Team Member. **We offer**: - Base comp (doe and ins lic) - Bonus incentive - Paid time off - Profit Sharing Plan - Health prem allowance - Mon-Fri daytimes (no evenings/weekends) - Training and professional development - Professional office work...
-
Chicago, United States State Farm Insurance Full timeState Farm Agent in Chicago seeks a bilingual spanish/english Customer Service / Sales Representative/Agent Team Member. **Benefits offered**: - Base comp (doe and ins lic) - Bonus incentive - Paid time off - Profit Sharing Plan - Health prem allowance - Mon-Fri daytimes (no evenings/weekends) - Training and professional development - Professional office...
-
Bilingual Customer Service Representative
1 month ago
North Chicago, United States The Fountain Group Full time100% ONSITE NORTH CHICAGO IL 60064PAY: $20 - $23/hr REQUIRED:HS DIPLOMA1+ years of experience as a customer service representativeBilingual in French and EnglishInbound/Outbound callsRequired to have skills in the following PC software products, Lotus Notes, Excel, MS WordJob Description:Takes inbound or places outbound calls to provide information to...
-
Chicago, United States State Farm Insurance Full time**We offer**: - Base comp (doe and ins lic) - Bonus incentives based on production - Paid time off (holidays & personal days) - Profit Sharing Plan - Health prem allowance - M-F (no weekend/evenings) - Training and professional development /professional office work environment - Growth potential/opportunities for advancement Bilingual Chinese - Customer...
-
Chicago, United States STATE FARM INSURANCE Full time**We offer you**: - Base comp (doe and ins lic) - Bonus incentives based on production - Paid time off (holidays & personal days) - Profit Sharing Plan - Health prem allowance - M-F (no weekend/evenings) - Training and professional development /professional office work environment - Growth potential/opportunities for advancement Bilingual Chinese -...
-
Bilingual Spanish
4 weeks ago
Chicago, United States STATE FARM INSURANCE Full timeBilingual Spanish Office - Customer Service Representative wanted for Chicago State Farm Insurance Agency. **We offer**: - Base comp (doe) - Monthly Bonus Incentive - Paid time off (holidays & personal days) - Employer Funded Profit Sharing Plan - Health prem allowance - Mon-Fri daytime (no weekend) - Training and professional development / professional...
-
Chicago, United States DISH Network L.L.C Full time**Spanish Bilingual Remote Customer Service Representative** CAROUSEL_PARAGRAPH * Chicago, Illinois * Customer Service * 61512 ** Share Job** mail_outlineGet future jobs matching this search or We have Spanish Bilingual Customer Experience agents across the country helping drive our mission forward from the comfort and safety of their homes. DISHs first...
-
Remote Bilingual Customer Service Representative
4 weeks ago
Chicago, United States PSG Global Solutions Careers Full timeApply now and our proprietary system will quickly have you in front of a live recruiter. The Opportunity Description We're looking for a Remote Bilingual Customer Service Representative, working in Insurance industry in Chicago, Illinois, United States. Receive requests via telephone regarding Insurance application status. Respond to inquiries from...
-
Chicago, United States DISH Network L.L.C Full time**Greek Bilingual Remote Customer Service Representative** CAROUSEL_PARAGRAPH * Chicago, Illinois * Customer Service * 61508 ** Share Job** mail_outlineGet future jobs matching this search or We have Customer Experience agents across the country helping drive our mission forward from the comfort and safety of their homes. DISHs first priority is customer...
