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Assistant Manager

3 months ago

Santa Barbara, United States West Marine Full time

**Job Summary**:
Under limited supervision, achieves the sales goal of the business unit through assisting in planning, coordinating, and managing all operations of the store. These operations include: ensuring excellent customer service, meeting and exceeding the stores annual sales goal, inventory shrinkage, and high-quality of work-life results.

We are Boaters serving Boaters with a mission of More Water, Less Hassle Our Customers come to us to fulfill a need, complete a project on their boat, or gather items for a great day on the water; you guide your team to ensure Customers leave with the right products to make that happen. Each interaction with a West Marine Customer is an opportunity for you to exceed their expectations and ensure they remain a loyal Customer. West Marine is a Drug Free Workplace and Equal Opportunity Employer

**Supervisory Responsibilities**:

- Coach, mentor and grow your team for excellent store operations.
- Ability to lead by example, greeting Customers and engaging them to ensure we fulfill their boating needs.
- Agile leader who enjoys prioritizing and planning to drive results and meet business goals. Ability to train Associates to handle a wide variety of transactions to help Customers seamlessly complete their purchases.

**Duties/Responsibilities**:

- Actively executes programs and procedures that drive sales with the team and customers
- Implement store strategies to grow customer count, loyalty members, increase store traffic and optimize profitability
- Work with store team to grow wholesale business and market share though planning and goal setting
- Ensure the store and staff are representing the highest expression of our brand and the service we provide
- Ensure high level of customer satisfaction through excellent service
- Train Associates to handle a wide variety of transactions to help Customers seamlessly complete their purchases
- Ensure team provides product knowledge to customers and suggestively sell items and additional services that they may not have anticipated
- Maintain operations by initiating, coordinating, and enforcing operational and personal policies and procedures
- Communicate to store associates important information on Asset Protection policies and guidelines
- Resolve internal staff conflicts efficiently and to the mutual benefit of those involved
- Protects crew members and customers by providing a safe and clean store environment
- Maintain the stability and reputation of the store by complying with all legal requirements
- Available to work a flexible schedule based on business needs, including nights, weekends and some holidays.
- Perform other job-related duties as assigned

**Required Skills/Abilities**:

- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent sales and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite or related software.

**Education and Experience**:

- High school diploma or equivalent.
- At least two years related experience required.

**Physical Requirements**:

- Must be able to lift up to 50 pounds at times.
- Ability to be mobile on the sales floor for extended periods of time.

Salt and freshwater fishing experience desired. Familiarity with boating helpful, but not mandatory

Brand: West Marine

Address: 26-A South Calle Cesar Chavez Santa Barbara, CA - 93103

Property Description: 557 - Santa Barbara

Property Number: 557