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Roark District Manager
4 months ago
**Who We Are**:
Roark is a modern adventure lifestyle brand with roots in surf and true adventure travel and was created to give a voice to the modern adventurer who finds just as much joy on the journey as he or she does at the summit. Stories off the beaten path are the fabric of our adventures - sharing them with others is what stitches it all together.
**About The Role**:
As our District Manager, you will be responsible for multiple stores' in-store experience and business performance, leading a high-performing roster of Store Managers. Partnering with the Director of Stores, you will be responsible for the strategy, growth, and performance of the retail business in your district to maximize results and Key Performance Indicators (KPIs). You will lead, develop, and motivate your team of Store Managers to drive individual and team performance and profitability while fostering a strong sense of Roark’s culture and values.
You will oversee your district, including all aspects of profit, people, and processes within your market, partnering with Human Resources, Retail Operations, Marketing, and Merchandising departments to exceed targets. You are people-focused, client-obsessed, and passionate about helping store teams drive exceptional and consistent customer experiences through leading by example, planning, coaching, and developing high-performing teams.
**Responsibilities include but are not limited to**:
Revenue & Profitability:
- Responsible for the financial health and profitability of all stores within their area, driving revenue and exceeding targets.
- Responsible for managing the stores spend & seeking opportunities to minimize costs.
- Review and monitor daily, weekly, and monthly business and people results and create strategic plans in partnership with the senior Director of Retail Stores to achieve ideal targets.
- Support Store Managers in setting and achieving KPI goals by driving a culture of performance, cost awareness, and accountability. Develop the required business acumen to analyze results and plan & execute for improvement.
- Responsible for mitigating risk within stores, identifying and resolving all gaps or roadblocks to profitability, and protecting our assets, including internal and external theft, inventory accuracy, and shrinkage.
- Form a partnership and provide regular feedback to the Senior Director and RTL Buyer to ensure all locations have the correct assortment, depth, and breadth designed to drive profitability and sales.
People Development:
- Ensure that we have the right people in the correct positions at the right time and in the right quantities across your stores.
- Validate and participate in sourcing, assessing, and selecting talent to build the infrastructure to sustain and grow our scaling business.
- Validate and participate in successfully integrating and onboarding new talent to our store teams.
- Validate the regular and accurate assessment of our people against performance review criteria and KPIs.
- Build healthy relationships with our people and establish a positive and engaging work environment.
- Ensure that store schedules are supported with high-quality and accurate inputs and uphold the standards of responsible live-week management.
- Nurture a sustainable talent pipeline by providing store teams with access to learning opportunities that prepare them for success in current and future opportunities.
- Validate and uphold Roark’s compensation philosophy, ensuring employees are compensated appropriately for their performance.
- Validate that high-performing employees are retained, and low-performing employees are amicably exited.
- Adhere to and validate our compliance practices and partner with Human Resources to resolve escalations as they arise.
Customer Experience:
- Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding the team's expectations on Roark’s Customer Engagement Program.
- Provide in-store coaching to staff and managers, working alongside them to demonstrate best practices in hosting, customer service, and product knowledge.
- Lead and validate client strategy to build lasting relationships with existing customers and drive new customer acquisition.
**Qualifications, Skills, Experience**:
- Bachelor’s Degree required in related field
- A minimum of 5 years of District Manager experience in a multi-store capacity
- A solid understanding of retail Operations, Merchandising, and Human Resources
- Demonstrated ability to manage and develop employees at all levels
- Proficient in the use of Microsoft Office Suite, including but not limited to Word, Excel, PowerPoint, and Outlook, and Shopify
- Proven team building and development track record
- Ability to travel up to 60% of the time.
- This is a full-time position, and hours of work and days will vary.
**Compensation**: The salary range for this position is $85,000-$100,000 annually, plus opportunity for ann
