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Overnight Shelter Support Staff

4 months ago

Westminster, United States Human Services Programs of Carroll County Full time

Responsible for working directly with shelter participants to ensure all shelter policies and procedures are followed.

**Essential Functions (specific duties include - but are not limited to)**:

- Responsible for providing shelter coverage, maintaining a flexible schedule to ensure shelter is fully staffed, including accepting overtime hours as needed
- Maintain confidentiality, support participants to meet “Key” goals to ensure homelessness is short, brief and rare in Carroll County
- Interact with shelter participants, facilitate their understanding of and adherence to shelter procedures
- Use positive motivational interviewing techniques to deescalate crisis situations when necessary; call Mobile Crisis team, and or 911 when necessary
- Complete daily shift report, contact logs, data entry for Program Entry into HMIS System and daily chore charts, communicate to shift reliever any unfinished tasks from previous shift
- Administer “Keys to Success” policies which includes providing positive re-enforcement, and writing action plans to prevent behavioral challenges
- Supervise housekeeping and laundry facilities to ensure clean, safe and sanitary conditions regarding meal prep, food storage, bathrooms, bedrooms, and common areas
- Complete hourly facility safety and policy adherence checks inside and outside of facility
- Ensure children are always under parental supervision
- Monitor doors, phone and security cameras
- Restrict entrance to the shelter to participants only
- Report needed repairs and/or maintenance issues to Lead Shelter Support Staff and/or Shelter Operations Manager
- Report participant related problems to Shelter Operations Manager in appropriate manner
- Complete Incident Reports per policy
- Attend shelter staff meetings as required
- Attend all mandatory staff training sessions such as but limited to CPR, Non-Violent Intervention and others deemed necessary by HSP
- Maintain a valid driver’s license and automobile insurance at all times.
- Provide proof of automobile insurance at hire and annually
- Perform intake and exit duties including; inventory checklist, cleaning and preparing room for new participant(s), disposing of trash, laundering linens, cleaning out refrigerator and cabinets, etc.

**Supervisory Responsibilities**: None.

**Position Type/Expected Hours of Work: Full Time, benefit eligible. **Flexible availability needed. Work hours will be primarily overnight. Must be prepared to work all days of the week. Schedule will vary depending upon coverage needs.

**Travel Requirements**:None.

Pay: $15.45 per hour

Expected hours: No less than 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Patient demographics:

- Adults

Schedule:

- 8 hour shift
- Night shift

License/Certification:

- Driver's License and auto insurance (required)

Work Location: In person