Customer Service Representative
1 week ago
Overview:
**Duties**:
- Handle billing inquiries, payments, quote intakes and policy servicing
- Resolve customer complaints promptly and professionally
- Conduct outbound calls to follow up on customer inquiries or issues
- Utilize data entry skills to update customer records and information
- Demonstrate excellent phone etiquette and communication skills at all times
- Assist bilingual customers in both English and Spanish as needed
Qualifications:
- Previous experience in a customer service role preferred
- Proficiency in data entry and CMS/AMS software
- Strong communication skills with the ability to interact effectively with customers
- Experience in outbound calling and sales is a plus
- Bilingual proficiency in English and Spanish is advantageous
- Ability to handle multiple tasks while maintaining attention to detail
- Excellent problem-solving skills and a customer-focused mindset
Join our team as a Customer Service Representative and be part of a dynamic work environment where your contributions make a difference
**Job Types**: Full-time, Part-time
Pay: $17.00 - $20.00 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k)
- Flexible schedule
- On-the-job training
- Paid time off
Experience level:
- No experience needed
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to Commute:
- Valley Stream, NY 11580 (required)
Ability to Relocate:
- Valley Stream, NY 11580: Relocate before starting work (required)
Work Location: In person
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