Customer Service Representative

1 week ago


Valley Stream, United States SRS Insurance Brokerage Full time

Overview:
**Duties**:

- Handle billing inquiries, payments, quote intakes and policy servicing
- Resolve customer complaints promptly and professionally
- Conduct outbound calls to follow up on customer inquiries or issues
- Utilize data entry skills to update customer records and information
- Demonstrate excellent phone etiquette and communication skills at all times
- Assist bilingual customers in both English and Spanish as needed

Qualifications:

- Previous experience in a customer service role preferred
- Proficiency in data entry and CMS/AMS software
- Strong communication skills with the ability to interact effectively with customers
- Experience in outbound calling and sales is a plus
- Bilingual proficiency in English and Spanish is advantageous
- Ability to handle multiple tasks while maintaining attention to detail
- Excellent problem-solving skills and a customer-focused mindset

Join our team as a Customer Service Representative and be part of a dynamic work environment where your contributions make a difference

**Job Types**: Full-time, Part-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Flexible schedule
- On-the-job training
- Paid time off

Experience level:

- No experience needed

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

Ability to Commute:

- Valley Stream, NY 11580 (required)

Ability to Relocate:

- Valley Stream, NY 11580: Relocate before starting work (required)

Work Location: In person



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