Customer Service Representative

3 weeks ago

Carol Stream, United States Grunt Style Full time

Description:
**Who We Are**

At Grunt Style, what you wear is more than just a necessity, it’s about attitude We have taken the fighting American spirit and instilled it in everything we do. We provide more just than apparel, we bolster a lifestyle. We take pride in Self, Military, and Country and we live our values. We are looking for passionate, hard working individuals to join our growing company of over 400 veterans and patriots. We are Grunt Style and This We'll Defend.

**Summary/Objective**
Customer Service Representative supports customers by providing helpful information, answering questions, and responding to complaints. They're the front line of support for customers and they help ensure that customers are satisfied with products and services. You will also be asked to process order, and modifications, and escalate complaints across a number of communication channels. This role requires an individual who thrives in a fast-paced environment, along with the ability to handle customer service complaints in a professional manner.

**Essential Functions **Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

**Competencies**
- Customer Service.
- Professional Etiquette.
- Type minimum of 35 WPM.
- Product Knowledge.
- Quality Focus.
- Problem Solving.
- Market Knowledge.
- Documentation Skills.
- Listening.
- Phone Skills.
- Conflict resolution.
- Multi-tasking.
- Google Sheets/Excel.
- Strong Organizational and Communication Skills.

**Requirements**:
**Education and Experience**
- High school diploma or GED.
- Minimum of 1 year in a Customer Service or call center setting.

**Supervisory Responsibility**
No.

**Work Environment** **This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and printer/copiers. Required to work in a large room alongside other employees, so the work area can be noisy. In addition, the work can sometimes be stressful when interacting with dissatisfied customers.

**Physical Demands** **The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Long periods of sitting and working on a computer or talking on the phone. Extensive use of a computer for typing and record keeping. Ability to stand and move to communicate with other departments as necessary. Occasionally lift up to 35 lbs.

**Position Type/Expected Hours of Work**
This is a full-time position. Days/hours of work are partially open for discussion based on business needs. Will be expected to work at least one day on the weekend.

**Travel **No travel is expected for this position.

**Benefits Offered**
- Medical, Dental, & Vision package.
- 401k plan with Employer Match.
- Company-paid life insurance with supplemental coverage options.
- Short and Long-Term Disability coverage.
- Grunt Style Employee Discount.
- Paid Holidays/ PTO.
- Tuition Assistance.

**EEO Statement**
Grunt Style provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Grunt Style complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

**Other Duties**
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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