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Customer Service Representative

3 months ago

Carol Stream, United States Catena Solutions Full time

The Customer Service Representative is responsible for interacting with Sales and Customers to provide information on products, order status and resolve complaints. Our client offers excellent benefits, a family-oriented culture and room for growth.

*Hybrid work schedule. Must be able to be onsite a minimum of 3 days/week*

Responsibilities:

  • Take orders via phone, fax or email
  • Order Entry
  • Order tracking/expediting as needed
  • Maintain customer pricing
  • Resolve customer complaints
  • Provide information about products to sales or customers

Qualifications:

  • 1+ year prior administrative or customer service experience.
  • Prior customer service experience in a manufacturing or distribution environment a plus.
  • Ability to multi-task, prioritize, and manage time effectively
  • Excellent communication skills
  • Proficient in MS Office
  • ERP experience a plus.