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Technical Support Representative
4 weeks ago
Imagine USA is a digital dentistry company that provides dental clinics and laboratories with the hardware, software and supplies needed to manufacture dental prosthetics (crowns, bridges, dentures, etc.). In addition to this, we provide all the technical support for these products, which includes on-site installations, training and general phone and remote support.
Responsibilities include, but are not limited to:
- Proactively work to resolve customer issues via phone support and remote screen share
- Manage support case tickets and work with support technicians and vendors to close tickets as soon as possible
- Use remote tools, such as TeamViewer, to further diagnose, troubleshoot and resolve customer issues
- Accurately and diligently record case progress including documenting phone conversations, summarizing remote support activities and saving relevant documentation
- Assist on-site technicians as needed
Desirable Qualifications:
- Strong organizational skills with ability to multi-task
- Excellent interpersonal skills both written and oral
- Prior experience with Salesforce preferred, but not required
- Prior experience with Dental CAD/CAM software and equipment preferred, but not required
**Benefits**:
- Health, Dental and Vision Insurance (no waiting period)
- PTO and Sick Time
- 401(k) and 401(k) matching
- Employee Discount Program (Working Advantage)
- Employee Recognition Program (Bonusly)
- Employee Wellness Program (Wellable)
Find us online:
Pay: $20.00 - $23.00 per hour
Schedule:
- 8 hour shift
Application Question(s):
- Ability to pass a background check
Work Location: In person
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Technical Support Representative
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