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Front of House Floor Manager

4 months ago

Philadelphia, United States Puttshack USA Inc Full time

**Hospitality Manager**

**About Puttshack**:
Puttshack is an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game while also serving world-class food and full bar in a cool environment. The Puttshack experience is really all about having fun - and doing something fun - together.

**Our Purpose**: To bring everyone in to play.

**Our Vision**: To be the universal answer to the question 'Where should we get together?'

**Our Mission**:To create lasting memories for people of all generations through a shared, world-class entertainment experience.

**Our Values**:

- Bring your 'A' game. We strive for excellence in everything we do.
- Lead the Way Our associates embrace and are inspired by change.
- Own the Fun We revel in our guests' enjoyment.
- Care Deeply - We take great care of our guests, our associates and the

communities we call home.

**The Role**:
A Puttshack **Hospitality Manager** cultivates an environment of empowerment and hospitality that creates memories for all generations through a shared, world-class entertainment experience.

The **Hospitality Manager** is responsible for building strong teams - through development, effective hiring and engagement. They are accountable for a variety of venue business functions and execution of consistent and flawless service and operational standards. This may include but is not limited to scheduling, inventory management, ordering, managing (opening/closing) shifts and hiring. They must display the ability to uphold Puttshack standards and procedures, maximize financial performance and deliver each guest a hospitable and memorable experience.

**Reports to**:Director of Operations

**What you'll do**:

- Bring your 'A' Game each and everyday
- Lead by example by demonstrating Puttshack Core Values
- Develop their team through coaching and purposeful feedback
- Drive Associate engagement and entrepreneurial spirit
- Promote safe operational standards for both Guest and Associate safety
- Leverage business metrics and trends to drive performance and to maximize profit Maintain food and labor costs to budgeted plan

**Key Skills/Competencies**:

- 2+ years of prior restaurant, hotel or entertainment management experience with at least 2 recent years as a Manager or Supervisor in a high volume ($4M+ annual revenue) restaurant, hotel, or entertainment environment
- Relentless-but intentional-spirit of innovation
- Ability to manage a diverse work environment
- High school diploma or equivalent
- Ability to go above and beyond, demonstrating meaningful care in everything you do
- Strong level of emotional intelligence and overall self-awareness
- Flexibility to work varied shifts, including evenings, weekends and holidays
- Ability to stand and walk for long periods of time including maneuvering up and down stairs
- Ability to lift 50 pounds
- Ability to obtain required licenses and certifications for your location
- Excellent communication, time management and organization skills

**What's in it for you**:

- Paid PTO
- Health insurance: medical, dental, and vision
- 401K
- 50% off Food & Beverage
- Free Mini Golf
- Paid Parental Leave