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Front-of-House Manager

2 months ago

Philadelphia, Pennsylvania, United States Aramark Full time
Job Overview

We are in search of a talented individual who excels in creating memorable experiences for our guests. As a Host/Hostess, you will be the first point of contact for our customers, setting the tone for their dining experience and ensuring they leave with a positive impression of our service.

This role emphasizes the importance of interpersonal connections; a warm smile and a genuine welcome can make all the difference. If you possess strong organizational skills, empathy, and the ability to work efficiently, this position is ideal for you. You will not only assist in greeting and seating patrons but also play a vital role in addressing their needs and resolving any concerns to ensure their satisfaction.

Building rapport with guests is an essential skill, and with your expertise, you will thrive in our dynamic environment.

Responsibilities and duties may vary based on the specific requirements of the location and the needs of the business.

Key Responsibilities

- Welcome guests upon arrival and seat them appropriately to maximize table usage.
- Accommodate any special requests or needs of diners.
- Maintain the cleanliness and presentation of the front-of-house area.
- Address any guest inquiries or concerns promptly.
- Collaborate closely with kitchen staff and servers to ensure smooth operations.
- Uphold excellent service standards and maintain a positive attitude towards guests, colleagues, and clients.
- Be adaptable to the varying needs of guests.
- Follow safety and sanitation protocols, including food safety guidelines.

At Aramark, we are committed to fostering skill development and ensuring that our employees make a meaningful impact on both their colleagues and our customers. Job responsibilities may evolve or new tasks may be assigned as needed.

Qualifications
  • Previous experience as a host/hostess or in food service is preferred.
  • Exceptional guest service skills are essential.
  • Strong communication and interpersonal abilities, both written and verbal.
  • Excellent organizational skills with a keen attention to detail.
  • Flexibility to work evenings, weekends, and holidays is preferred.
  • A passion for working in a vibrant atmosphere.
  • Ability to obtain food safety certification.
  • This role may involve physical demands such as lifting, bending, and extended periods of walking and standing. Uniforms and/or Personal Protective Equipment (PPE) may be required.
About Aramark

Our Mission

We are dedicated to serving our communities and making a positive impact on the environment.

At Aramark, we believe in providing equal employment opportunities and fostering an inclusive workplace where all employees can thrive.

About Us

Aramark proudly serves millions of guests daily through our food and facilities services across multiple countries. We are committed to helping our employees grow professionally and develop their talents. Whether you are seeking a new challenge or a supportive work environment, we focus on empowering you to reach your full potential.