Customer Service Representative

3 weeks ago


Monterey, United States Enterprise Mobility Full time

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This position pays $21 / hour and is located at the Monterey Airport.

We offer:

- Paid time off
- Employee discount
- Retirement savings plan including 401k with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development

This position does require a valid drivers license.

**Responsibilities**:
- Take incoming calls
- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors- Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone- Meet and greet customers in a friendly and timely manner- Provide directions and general assistance- Assist to assess condition of rental upon return- Process returns, check-ins and exit kiosk transactions- Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed- Understand and communicate rental terms and conditions, vehicle features and other services- May sell optional protection products, upgrades, fuel options and other additional equipment- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance- Clean vehicle interior and exterior by hand or by operating washing equipment when needed- Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing- Perform miscellaneous and backup duties job-related duties as assigned
- Equal Opportunity Employer/Disability/Veterans_

**Qualifications**:
- Must be at least 18 years old- High school diploma or GED equivalent required- Some college preferred- Must have at least 6 months prior customer service retail or administrative support- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future- Must be able to work 40 hours per week from 12p-830p, including weekends

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.



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