![GTRACING INC](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
3 weeks ago
**About Us**:
GTRacing is a wholesale & distribution company in the office product furniture industry located in California. We specialize in gaming chairs, desks, and related peripheral development and sales business. Our customers cover the United States and the world, and we also provide different sales channels online and in stores. We have a wide range of products and better sales prices than the market, with high-quality products and perfect aftermarket service.
**Job Summary**:
We are looking for customer service associate with an enthusiastic approach to helping others. S/he should also have a high level of integrity, and be both detail oriented and positive attitude for our business development and maintain relationships with our customers, via phone calls, live chats & social media. Excellent communication skills, and knowledge of Windows / Microsoft Office Systems are required.
**Responsibilities and Duties**:
- Manage large amounts of incoming calls
- Develop and maintain relationships with customers
- Supporting clients with product needs, Investigate and solving client's issues
- Resolving customer issues within a timely manner
- Demonstrate aptitude and openness in adapting to the individual needs of each consumer which includes de-escalating situations, providing solutions, and delivering targeted recommendations
**Job Requirements**:
- Bilingual in English / Mandarin
- Excellent verbal and written communication skills
- Strong problem-solving capabilities, a strong sense of responsibility and self-motivation, and the ability to work in a team environment
- Intermediate computer skills including a working knowledge of Microsoft Office Suite
- Collaborate with colleagues in many different sectors
- Experience in related industries like gaming chairs, desks, furniture, and related peripheral development and sales business
- Self-motivated and the ability to work independently
- Customer service experience preferred
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Experience level:
- 1 year
- 2 years
Shift:
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- Hybrid work
- Office
**Education**:
- Bachelor's (preferred)
**Language**:
- English (required)
- Mandarin (required)
Work Location: Hybrid remote in Monterey Park, CA 91755
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