Customer Service Representative

7 months ago

Monterey, United States The Michaels Organization Full time

Overview:

Our business is real estate, but our organization is so much more than bricks and mortar, beautiful buildings and well-managed properties. Our business is about people who need a place to call home and the people of Michaels who make it all happen.

The Customer Service Representative (CSR) serves as the first line of customer service for residents and guests. He/She provides information, resolves any emerging problems, and answers questions with accuracy and efficiency. The goal is to ensure excellent service standards and maintain high customer satisfaction. The CSR remains current on and compliant with policies and laws affecting operations of the property, including the Landlord Tenant code, Fair Housing laws, and other applicable laws. The CSR performs a variety of administrative and office support activities. The CSR will carry out assigned duties in an effective and efficient manner and, in addition to the duties described herein, will also perform other duties as requested by the supervisor.

Responsibilities:

1. Provide excellent customer service at all times.
2. Receive and respond to a high volume of inquiries from residents, vendors, team members, and guests.
3. Use various means of communication to interact with residents and handle customer service issues.
4. Answer all phone calls promptly and professionally.
5. Identify and assess resident needs to achieve satisfaction.
6. Confirm and schedule appointments as necessary.
7. Receive and enter resident service requests in the company database, and relay information to or from work crews and supervisors.
8. Be familiar and have a good working knowledge of company policies, products, and services to better serve residents.
9. Obtain and evaluate all relevant information to handle product and service inquiries.
10. Ensure complete and accurate capture, data entry, and maintenance of resident information.
11. Maintain records of resident interactions, details of inquiries, comments, complaints, and actions taken.
12. Alert managers/supervisors quickly to significant resident issues and concerns.
13. Effectively communicate issues, problems, ideas, concerns and information on work progress verbally and in writing.
14. Review files, records, and other documents to obtain information for responding to requests.
15. Compile and generate reports.
16. Copy, sort, and file records.

Qualifications:

Required Experience:

1. Minimum 1 year administrative experience.
2. Proficient in all Microsoft Office Programs and the on-site rental system as applicable to job responsibilities.

Required Education/Training:

1. High School Diploma or GED.
2. Valid Drivers License and acceptable driving record.
3. All specific certifications required by law.
4. Must pass drug test screening.
5. Must successfully complete all required courses, classes, and training provided by MMS.

Required Skills and Abilities:

1. Action and results-oriented.
2. Resourceful, creative, decisive.
3. Strong customer service, communication, and interpersonal skills required.
4. Excellent organization skills.
5. Ability to work independently and as a member of a team.
6. Ability to work in a fast-paced and customer service-oriented environment.
7. Perform duties under pressure and meet deadlines in a timely manner.
8. Ability to work with sensitive information and maintain confidentiality.
9. Ability to prioritize and manage daily workload to ensure successful completion
10. Ability to follow directives and work with minimum supervision.
11. Must possess the ability to problem solve and prioritize.
12. Interact with co-workers, supervisors, vendors, residents, guests, and the public in a professional and pleasant manner.
13. Ability to maintain professional demeanor while handling complaints and difficult situations.
14. Maintain a pleasant, patient and friendly attitude.
15. Possess a strong attention to detail, positive work ethic, and team player mentality.

Working Conditions:

1. Must be able to work 40 hours per week to include evenings. Occasional overtime hours may be required.
2. Requires routine sitting and walking.
3. Must be able and eligible to drive a company vehicle.

Salary Range Information


The range displayed on each job posting reflects the targeted base salary for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Rewards & Benefits

We know Michaels promise of lifting lives starts with our teammates, so making sure every single teammate is happy, healthy, and set up for a successful future is important to us. As part of our team, you will enjoy a competitive wage, a comprehensive benefit package which includes Medical, Dental, Vision, prescription, etc., generous paid time off, a 401 (k) plan with a company match, and so much more:

Help make the world a better place in a team-oriented environment.
Grow with our organization through various professional development opportunities.
Collaborate and thrive in a company culture where all are welcome

Michaels teammates make a difference in the lives of residents, colleagues, and the communities where we live and work every day.

Come join our team. Youre going to love it here

Salary Range:
$19.00-$19.26 per hour

  • Customer Service Representative

    4 days ago

    Monterey, California, United States Gap Full time

    Job Description: As a Customer Service Representative at Gap, you will be the face of our brand, providing exceptional customer service and creating memorable shopping experiences. This role requires a passion for delivering outstanding service, a keen eye for detail, and the ability to work effectively in a fast-paced environment.Main...

  • Customer Service Representative

    21 hours ago

    Monterey, California, United States Allegiant Air Full time

    Job OverviewThis role is responsible for providing exceptional customer service to all passengers, including those on scheduled or charter services. The successful candidate will also be involved in various ground operations, aircraft maintenance, security, and other duties as required.Key ResponsibilitiesProcess tickets, check baggage, and monitor carry-on...

  • PostScan Mail | Customer Service Representative

    2 weeks ago

    Monterey, United States PostScan Mail Full time

    We are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the...

  • Customer Service Representative

    2 weeks ago

    Monterey, Tennessee, United States Rogers Group Full time

    About the RoleWe are seeking a motivated and detail-oriented Customer Service Representative to join our team at our rock quarry in Monterey, Tennessee. As a key member of our operations team, you will be responsible for ensuring seamless customer service, managing dispatch operations, and maintaining accurate records.The successful candidate will have...

  • Customer Service Representative

    3 days ago

    Monterey, California, United States Hertz Full time

    About the RoleThe Hertz Corporation is seeking a highly motivated and customer-focused individual to join our team as a Flexible Customer Service Associate. As a key member of our sales and service team, you will play a critical role in delivering exceptional customer experiences and driving revenue growth.Key ResponsibilitiesConsult with customers about the...

  • Customer Service Representative

    4 weeks ago

    Monterey, United States Montage Health Full time

    Welcome to Montage Health's application process!Job Description:The Customer Service Representative is responsible for answering telephone inquiries and responding to correspondence from employer clients, members and providers regarding eligibility, claims status and benefit determinations.ResponsibilitiesIntake all customer (provider, member and health...

  • Customer Service Representative

    2 days ago

    Monterey, California, United States Dollar Tree Full time

    Key Responsibilities: Handle all sales transactions with accuracy and efficiency; Maintain a high level of security for cash handling; Provide top-notch customer service, ensuring a pleasant shopping experience; Protect company assets and maintain a clean store environment; Work collaboratively with colleagues to achieve sales goals.

  • Customer Service Representative

    3 weeks ago

    Monterey, California, United States broughtonHOTELS Full time

    Room Attendant Job DescriptionWe are seeking a reliable and detail-oriented Room Attendant to join our team at broughtonHOTELS. As a key member of our facilities staff, you will play a crucial role in ensuring the cleanliness and comfort of our guest rooms. Your attention to detail and commitment to exceptional customer service will be instrumental in...

  • Customer Service Ambassador

    2 weeks ago

    Monterey, Tennessee, United States Family Dollar Full time

    **About the Role**We are seeking a skilled Customer Service Representative to join our team at Family Dollar. As a key member of our store staff, you will be responsible for delivering exceptional customer service and ensuring a positive shopping experience for our customers.**Key Responsibilities:**Provide excellent customer service and respond to customer...

  • Customer Service Associate

    12 hours ago

    Monterey, Tennessee, United States Rogers Group Full time

    Rogers Group, Inc. is a leading aggregates and asphalt highway construction company with operations in 12 states.Our team of over 3,000 employees has been serving customer needs since 1908.Key Responsibilities:Deliver exceptional customer serviceRepresent the company in a professional mannerSupport retail and construction operationsWe are committed to...

  • Retail Customer Service Representative

    4 weeks ago

    Monterey, California, United States Tailored Brands Inc Full time

    About Us:Tailored Brands Inc. is committed to fostering an inspirational, inclusive, and innovative culture that supports every team member's growth and development. Our company invests in its people, recognizing that our success depends on the talents and contributions of our employees.Job Summary:We are seeking a highly motivated and customer-focused...

  • Customer Service Ambassador

    2 weeks ago

    Monterey, Tennessee, United States Family Dollar Full time

    **About Family Dollar**: We are a leading variety store chain offering an assortment of affordable merchandise, including groceries, household essentials, and personal care products.**Salary:** Estimated salary is around $35,000 per year, depending on location and experience.As a Customer Service Representative at Family Dollar, you will be responsible for...

  • Delivery Service Representative

    3 weeks ago

    Monterey, California, United States Domino's Franchise Full time

    About the RoleThis Delivery Service Representative position requires a valid driver's license, safe driving skills, and the ability to read delivery tickets. You will be working in a fast-paced environment, interacting with guests and colleagues to provide excellent customer service.The successful candidate will also need to have a good record and pass a...

  • Customer Service Representative- Monterey, TN Rock Quarry

    4 weeks ago

    Monterey, United States Rogers Group Full time

    Job Description Rogers Group, Inc., headquartered in Nashville, is a privately held aggregates and asphalt highway construction company operating and meeting customer needs in 12 states with over 3,000 employees. RGI, established in 1908, has the distinction of being recognized as the largest privately held aggregate producer in the United States. We have 86...

  • Customer Service Agent

    4 weeks ago

    Monterey, California, United States Greenwood Hospitality Group Full time

    Job SummaryWe are seeking a highly skilled and professional Front Desk Representative to join our team at the Casa Munras Garden Hotel & Spa in Monterey, CA.This role is responsible for providing exceptional customer service to guests, ensuring their stay is memorable and enjoyable. As a key member of our front desk team, you will be the first point of...

  • Customer Service Liaison

    2 weeks ago

    Monterey, California, United States broughtonHOTELS Full time

    Job Title: Guest Service HostThe ideal candidate will serve as the face of broughtonHOTELS, providing exceptional customer service to guests. The Guest Service Representative will be responsible for assisting with registration, handling front desk operations, and interacting with guests in a professional and friendly manner.The successful candidate will have...

  • Customer Service Representative

    4 weeks ago

    Monterey Park, California, United States The Children's Place Full time

    About The JobThe Children's Place is looking for a talented Sales Associate to join our team. As a Sales Associate, you will be responsible for delivering exceptional customer service, maintaining a visually appealing store environment, and contributing to sales growth.ResponsibilitiesProvide outstanding customer service by responding to customer needs,...

  • Customer Service Representative

    2 weeks ago

    Monterey Park, United States AtWork Group Full time

    Job Description Interact customers Assist with diverse tasks as assignedJob Qualifications: Exceptional communication and organizational skills Ability to work in a fast-paced environment Customer service mindsetPay: $17.00 to $21.00 per hourSchedule:?Depends on the opportunity

  • Entry Level Customer Support Representative

    1 month ago

    Monterey Park, United States AK Net INC Full time

    Our team is hiring for an Entry Level Customer Support position. Candidates for this role must possess integrity, character, and exemplary ambition for success. The Customer Service Representative position is considered entry-level, meaning thorough training is provided. We have a strict organic growth policy that provides all team members with ample room...

  • Customer Service Representative

    4 weeks ago

    Monterey Park, United States AtWork Group Full time

    Job Description Interact customers Assist with diverse tasks as assigned Job Qualifications: Exceptional communication and organizational skills Ability to work in a fast-paced environment Customer service mindset Pay: $17.00 to $21.00 per hour Schedule: ?Depends on the opportunity