Group Reservations Specialist

1 week ago


New York, United States The Cloud One Hotel New York-Downtown Full time

We are looking for a passionate Group Reservations Specialist for our lifestyle hotel at an iconic location in Downtown NYC with 326 rooms. The hotel is part of the award-winning German-based Motel One Group. Join our team and seize this unique opportunity

**Features of the job**
- Accept, process and verify online and phone reservations
- Process all group booking requests, including qualifying, rate quotes, agreements, rooming lists, payments and check-in processes, in conjunction with the front desk team
- Review and process all bookings, and find solutions and options to overbookings
- Organizational and administrative reporting for all groups, reservations, forecasts and tasks in both our front and back office
- Communicate all reservation arrivals/departures and group itineraries with individual departments to ensure a smooth guest experience

**What you should bring**

If you’re good at giving people a warm welcome, enjoy hosting and have a passion for the hotel industry, then you’ve come to the right place. We are looking for individuals who seek to develop their career, and who enjoy working in diverse and multicultural teams and welcoming a wide variety of international travelers.

**What we offer**

We offer competitive salaries, paid vacation and sick time, medical, dental, vision and life insurance options, 401K plan, company incentive plan, rewards for good performance, training, continuous opportunities for growth, a great working environment with an energizing employee culture, and so much more
- The Motel One Group is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis covered under applicable law._

Pay: $51,200.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift

Application Question(s):

- Do you have previous experience in hotel group reservations?

Work Location: In person



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