Reservations Agent

2 weeks ago

New York, United States The Ned Full time

Job Title: Reservationist

Reporting to: Director of Operations

Who We Are

The Ned NoMad is a new members club and hotel that opened in the heart of New York in summer 2022. Its the first international Ned site to open following the launch of The Ned London in 2017.

The Property

Located in The Johnston Building and formerly the NoMad Hotel in Manhattan, the property was built in 1903 as a store and office building. The original architectural features have been honored, with interiors designed by the Soho House Design team.

The Ned NoMad offers a mix of members-only and public spaces, including 167 bedrooms and suites. Neds Club will give members access to a rooftop bar and terrace restaurant as well as a first-floor bar and lounge with live entertainment from The Atrium Stage, seven nights a week. New to the property is Cecconis, a modern day classic Italian restaurant.

The Role

As a Reservationist at The Ned NoMad, you will be an integral part of our reservations team, working closely under the guidance of the Lead Reservationist and reporting to the Director of Operations. Your primary responsibility will be to assist guests with their reservation inquiries, ensuring exceptional guest service and satisfaction.

Key Responsibilities:

  • Answering all incoming calls in a prompt, professional, and efficient manner.
  • Provide personalized assistance to guests, including addressing their needs, preferences, and special requests with empathy and efficiency.
  • Efficiently manage room inventory and make accurate reservations in the property management system.
  • Provide guests with detailed information about the hotel facilities, services, and local attractions to enhance their experience.
  • Maintain accurate records of reservations, guest preferences, and special requests.
  • Assist the Lead Reservationist with sales and marketing initiatives, including promotional campaigns and rate management.
  • Attention to detail when entering reservations, noting requests, managing VIPs.
  • Responsible for entering group rooming lists in accordance with Group Blocks.
  • Thoroughly research daily arrivals.
  • Communicate with the Front Office, Housekeeping, and Sales Team to ensure streamlined service for all guests.
  • Wrien communication with guests and potential guests via email.
  • Organize and prioritize and action emails as they come in and ladder up potential issues or questions to Lead Reservationist or Director of Operations.
  • Respond to all room rate enquiries with correct rates based on stay history, company, promotion rates, and needs.
  • Track down third party VCCs when issues arise.
  • Scrubbing all reservations which includes:
  • Removing or moderating irrelevant comments.

Research and merge profiles.

Check for specific guest requests and reach out to guests with options if desired features are not available.

Update VIP Code if any requirements are met.

Ensuring amenity comments are added, or special Rate Code requirements are noted.

Reaching out to duplicate reservations for names.

Verify memberships/updating profiles/reaching out and resolving issues encountered.

Preferred Requirements:

  • Hotel and OPERA property management system experience is a very strong plus.
  • Previous experience in a similar role within the hospitality industry is preferred.
  • Exceptional customer service skills with a positive and friendly demeanor.
  • Strong communication and interpersonal abilities.
  • Excellent organizational and multitasking skills.
  • Proficiency in using reservation software and Microsoft Office Suite.
  • Flexibility to work shifts, including evenings, weekends, and holidays.
  • Knowledge of local attractions and amenities is advantageous.
  • A high school diploma or equivalent qualification is required.

Our Doors Are Yours to Open

The Ned is proud to be an equal opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

#YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO

Work Perks

  • Medical, Dental, Vision, Company Paid Life, STD, LTD Insurance.
  • Referral bonus + competitive compensation.
  • Career development, career training and the opportunity to work internationally.
  • Flexible work schedules.
  • Discounted family rates.
  • Family meals.
  • Two weeks vacation, 9 days PTO, 10 Holidays and much more.

  • Reservations Agent

    6 days ago

    New York, United States FAIRMONT Full time

    **Company Description** Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Reservation Agent

    2 weeks ago

    New York, United States Tech Connected Full time

    **Job Location**: New York City **Position**: Reservation Agent **About the Role**: We are excited to announce an opportunity for a dedicated and detail-oriented individual to join our team as a Reservation Agent. In this role, you will play a crucial part in ensuring a seamless booking experience for our customers, assisting them with reservations,...

  • Hotel Reservation Agent

    4 weeks ago

    New York, United States SVH Travel Full time

    Hotel Reservation Agent Department: Hospitality Job Summary: We are seeking a detail-oriented and customer-focused Hotel Reservation Agent to join our team. In this role, you will be responsible for assisting guests with booking hotel rooms, answering inquiries, and providing exceptional customer service. Responsibilities: Manage hotel room...

  • Reservations Agent

    4 weeks ago

    New York, United States Stonebridge Companies Full time

    City, State:New York, New York Hourly Rate of Pay: $28.34 The purpose of a RESERVATION AGENT is answer incoming phone calls and make hotel reservations in the hotel system. ESSENTIAL DUTIES AND RESPONSIBILITIES: Make room reservations correctly in the hotel system. Maintain and communicate knowledge of all room rates, packages and promotions. Maintain and...

  • Reservation Agent

    4 weeks ago

    New York, United States Cipriani Full time

    Job DescriptionJob DescriptionPOSTION: RESERVATION AGENTFLSA DESIGNATION:  NON-EXEMPT POSITION REPORTS TO:  RESTAURANT/HOTEL MANAGER                      SALARY RANGE: $24.00-30.00 PER HOURCasa Cipriani New York is a private members club located in the Battery Maritime Building, within a larger project called ‘Casa Cipriani South...

  • Hotel Reservations Agent

    3 weeks ago

    New York, New York, United States Hotel Barrière Fouquet's Full time

    Work in the amazing neighborhood of Tribeca, and meet some of the most interesting guests and employees the you will ever get to know. Love what you do and do what you loveHotel Barrière Fouquet's - New York is seeking for an experienced and customer-oriented Hotel Reservations Agent to manage recording and processing of reservations....

  • Hotel Reservations Agent

    2 months ago

    New York, New York, United States Hotel Barrière Fouquet's Full time

    Work in the amazing neighborhood of Tribeca, and meet some of the most interesting guests and employees the you will ever get to know. Love what you do and do what you loveHotel Barrière Fouquet's - New York is seeking for an experienced and customer-oriented Hotel Reservations Agent to manage recording and processing of reservations....

  • Reservation Agent

    4 weeks ago

    New York, United States Cipriani Full time

    POSTION: RESERVATION AGENTFLSA DESIGNATION:  NON-EXEMPT POSITION REPORTS TO:  RESTAURANT/HOTEL MANAGER                      SALARY RANGE: $24.00-30.00 PER HOURCasa Cipriani New York is a private members club located in the Battery Maritime Building, within a larger project called ‘Casa Cipriani South Street’ which incorporates...

  • Reservation Agent

    3 weeks ago

    New York, United States Cipriani Full time

    POSTION: RESERVATION AGENTFLSA DESIGNATION:  NON-EXEMPT POSITION REPORTS TO:  RESTAURANT/HOTEL MANAGER                      SALARY RANGE: $24.00-30.00 PER HOURCasa Cipriani New York is a private members club located in the Battery Maritime Building, within a larger project called ‘Casa Cipriani South Street’ which incorporates...

  • Internet-Based Reservation Agent

    3 days ago

    New York, New York, United States Sustainable Pathways Consulting Full time

    Job Title: Internet-Based Reservation Agent (Virtual) Location: Remote Job Description: As a Internet-Based Reservation Agent (Virtual), you will play a crucial role in assisting our clients with their travel arrangements and ensuring seamless booking experiences. Operating entirely online, you will utilize your excellent communication skills and in-depth...

  • Reservations Agent

    2 months ago

    New Orleans, United States Jobs for Humanity Full time

    Company Description Jobs for Humanity is partnering with Ace Hotel to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from all walks of life. Company Name: Ace Hotel Job DescriptionSUMMARY Atelier Ace is the in-house creative studio that develops and operates Ace Hotel, Sister City, Maison de la Luz, and their...

  • Reservations Agent

    3 weeks ago

    New Orleans, United States All Positions Full time

    Job DescriptionJob DescriptionDescription:DescriptionReservation Agent full time-AM shift, weekendsDescriptionEssential Duties and Responsibilities (include but are not limited to)Guest ServicesManagement of all aspects of reservation inquiriesMonitoring of reservations to ensure guest request fulfillmentManagement of guest requests and / or complaints with...

  • Reservations Agent

    4 weeks ago

    New Orleans, United States All Positions Full time

    Job DescriptionJob DescriptionDescription:DescriptionReservation Agent full time-AM shift, weekendsDescriptionEssential Duties and Responsibilities (include but are not limited to)Guest ServicesManagement of all aspects of reservation inquiriesMonitoring of reservations to ensure guest request fulfillmentManagement of guest requests and / or complaints with...

  • Internet-Based Reservation Agent

    2 days ago

    New York, United States Sustainable Pathways Consulting Full time

    Job Title: Internet-Based Reservation Agent (Virtual)Location: RemoteJob Description:As a Internet-Based Reservation Agent (Virtual), you will play a crucial role in assisting our clients with their travel arrangements and ensuring seamless booking experiences. Operating entirely online, you will utilize your excellent communication skills and in-depth...

  • Experience Coordinator

    1 week ago

    New York, United States CORE: Full time

    **About CORE**: At CORE: we curate a global community of unlike-minded individuals united by their courage to defy definitions. Our members and Partners are relentlessly curious world builders, change makers, visionaries, leaders, and agents of transformation, who come from a range of thirteen distinct industries. As a community, we are committed to our...

  • Reservations Agent

    4 weeks ago

    New Orleans, United States Marriott International Full time

    Job DescriptionPOSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer...

  • Internet-Based Reservation Agent

    1 month ago

    New York, United States Sustainable Pathways Consulting Full time

    Job Title: Internet-Based Reservation Agent (Remote)Location: RemoteJob Description:As a Remote Internet-Based Reservation Agent, you will play a crucial role in assisting our clients with their travel arrangements and ensuring seamless booking experiences. Operating entirely online, you will utilize your excellent communication skills and in-depth...

  • Internet-Based Reservation Agent

    3 days ago

    New York, United States Sustainable Pathways Consulting Full time

    Job Title: Internet-Based Reservation Agent (Virtual) Location: Remote Job Description: As a Internet-Based Reservation Agent (Virtual), you will play a crucial role in assisting our clients with their travel arrangements and ensuring seamless booking experiences. Operating entirely online, you will utilize your excellent communication skills and in-depth...

  • Reservations Agent

    4 weeks ago

    New Orleans, Louisiana, United States The Ritz-Carlton, New Orleans Full time

    Additional Information Pay: $17.50/hourJob Number Job Category ReservationsLocation The Ritz-Carlton New Orleans, 921 Canal Street, New Orleans, Louisiana, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryProcess all reservation requests, changes, and cancellations received by phone, fax,...

  • Reservations Agent

    3 weeks ago

    New Orleans, Louisiana, United States The Ritz-Carlton, New Orleans Full time

    Additional Information Pay: $17.50/hourJob Number Job Category ReservationsLocation The Ritz-Carlton New Orleans, 921 Canal Street, New Orleans, Louisiana, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryProcess all reservation requests, changes, and cancellations received by phone, fax,...