Current jobs related to Reservations Coordinator - New York - Virgin Hotels

  • Reservations Coordinator

    7 days ago

    New York, New York, United States Estiatorio Milos Full time

    Job SummaryEstiatorio Milos is seeking a highly skilled and experienced Reservations Coordinator to join our team. As a key member of our Front of House team, you will be responsible for providing exceptional guest service and ensuring a memorable dining experience for our patrons.Key ResponsibilitiesGuest Service: Greet and welcome guests, respond to their...

  • Reservations Coordinator

    2 weeks ago

    New York, New York, United States Estiatorio Milos Full time

    Job SummaryEstiatorio Milos is seeking a highly skilled and experienced Reservations Coordinator to join our team. As a key member of our front-of-house staff, you will be responsible for providing exceptional guest service and ensuring a seamless dining experience for our guests.Key Responsibilities:Guest Service: Greet and welcome guests, respond to their...

  • Guest Reservation Coordinator

    3 weeks ago

    New York, New York, United States Mattos Hospitality Full time

    Mattos Hospitality is on the lookout for a detail-oriented and proactive Reservationist to join our esteemed group. The ideal candidate will exhibit exceptional communication skills, both verbal and written, and will demonstrate a strategic mindset, calmness under pressure, and a genuine passion for the hospitality industry.This role is based in the...

  • Guest Reservation Coordinator

    3 weeks ago

    New York, New York, United States Estiatorio Milos Full time

    Position OverviewThe Guest Reservation Coordinator plays a vital role in ensuring a seamless dining experience for our guests at Estiatorio Milos. This position involves managing guest inquiries and reservation requests with professionalism and efficiency.Key ResponsibilitiesResponds to incoming guest inquiries and reservation requests through various...

  • Reservations Coordinator

    2 weeks ago

    New York, New York, United States MCR Hotels Full time

    Job SummaryWe are seeking a highly skilled and experienced Hotel Reservation Manager to join our team at MCR Hotels. As a key member of our hotel operations team, you will be responsible for managing hotel reservations, providing exceptional customer service, and ensuring seamless guest experiences.Key ResponsibilitiesManage hotel reservations, including...

  • Reservations Coordinator

    2 weeks ago

    New York, New York, United States The Ned NoMad Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Reservations Agent to join our team at The Ned NoMad. As a key member of our reservations team, you will be responsible for providing exceptional guest service and ensuring seamless reservations experiences for our guests.Key ResponsibilitiesGuest Service: Answer all incoming calls in a prompt,...

  • Reservations Coordinator

    4 days ago

    New York, New York, United States The Ned NoMad Full time

    About The Ned NoMadThe Ned NoMad is a members' club and hotel located in the heart of New York. Our property offers a mix of members-only and public spaces, including 167 bedrooms and suites. We are committed to providing exceptional guest service and satisfaction.The RoleWe are seeking a Reservationist to join our reservations team. As a Reservationist, you...

  • Reservations Coordinator

    5 days ago

    New York, New York, United States The Ned NoMad Full time

    About The Ned NoMadThe Ned NoMad is a new members' club and hotel located in the heart of New York. Our property offers a mix of members-only and public spaces, including 167 bedrooms and suites. We are committed to providing exceptional guest service and satisfaction.The RoleWe are seeking a Reservationist to join our reservations team. As a Reservationist,...

  • Food and Beverage Coordinator

    2 weeks ago

    New York, United States Food and Beverage Coordinator Full time

    BEGIN YOUR ROSEWOOD JOURNEYWe believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day.  If you share the same sentiment, then this opportunity is for you.Rosewood Hotels and Resorts is looking for a Food and Beverage Coordinator.  The Food and Beverage Coordinator...

  • Reservations Coordinator

    1 day ago

    New York, United States Marriott Full time

    Marriott Hotels - 701 7th Avenue [Reservations Agent] It's time to explore new opportunities - and with more than 6,000 properties globally - Marriott has opportunities abound! Marriott gets to know thousands of people every day, but they want to know you. They are offering the opportunity to elevate your day-to-day to an adventure, a journey to tomorrow. So...

  • Guest Reservation Coordinator

    3 weeks ago

    New York, New York, United States Mattos Hospitality Full time

    Position Overview:Mattos Hospitality is in search of a detail-oriented and efficient Reservationist to join our esteemed team. The ideal candidate will exhibit exceptional communication skills, both verbal and written, and will demonstrate a proactive and strategic approach to their responsibilities. A genuine passion for the hospitality industry is...

  • Senior Reservations Coordinator

    3 weeks ago

    New York, New York, United States Marriott International Inc Full time

    Job Number Job Category Reservations Schedule Full-Time Position Type Non-Management POSITION SUMMARY Manage all reservation inquiries, modifications, and cancellations received through various communication channels. Assess guest reservation requirements and recommend suitable room types. Confirm availability of requested room types and rates. Clearly...

  • Senior Reservation Coordinator

    3 weeks ago

    New York, New York, United States Marriott International Inc Full time

    Job OverviewPOSITION SUMMARY Manage all reservation inquiries, modifications, and cancellations received through various communication channels. Assess guest reservation requirements and recommend suitable room categories. Confirm the availability of room types and pricing. Clarify guarantee, special rate, and cancellation policies to guests. Accommodate and...

  • Senior Reservations Coordinator

    3 weeks ago

    New York, New York, United States Marriott International Inc Full time

    Job Number Job Category Reservations Schedule Full-Time Position Type Non-Management POSITION SUMMARY Manage all reservation inquiries, modifications, and cancellations received through various communication channels. Assess guest booking requirements and recommend suitable room types. Confirm the availability of desired accommodations and rates. Clarify...

  • Revenue and Reservations Coordinator

    3 weeks ago

    New Haven, Connecticut, United States Study Hotels Full time

    Job OverviewThe Study at Yale Hotel is on the lookout for a dedicated Revenue and Reservations Coordinator who embodies genuine hospitality and is committed to delivering exceptional service to our guests. This role is pivotal in managing reservation systems and executing revenue management strategies to enhance and maximize the hotel's room revenue. Our...

  • Reservation Coordinator

    3 weeks ago

    New York, New York, United States Compass Group Careers Full time

    Job SummaryThis individual will support visiting and local customers with general services and requests.Key Responsibilities:Answers incoming calls, providing prompt and courteous serviceBooks room reservations and meeting arrangementsCaptures and prepares reports for data analysisManages scheduling processesPerforms other duties as...

  • Senior Reservations Coordinator

    3 weeks ago

    New York, New York, United States Marriott International Inc Full time

    Job Number Job Category Reservations Schedule Full-Time Position Type Non-Management POSITION SUMMARY Manage all booking inquiries, modifications, and cancellations received through various communication channels. Assess guest booking requirements and recommend suitable accommodation options. Confirm availability of room types and rates. Clearly communicate...

  • Reservation Agent

    1 month ago

    New York, United States The Fifth Avenue Hotel Full time

    Overview Reservations Agent - The Fifth Avenue Hotel The Fifth Avenue Hotel is seeking a Reservations Agent to join the opening team for the 153 room hotel. Carved out of an oasis of comfort and calm in the middle of bustling Manhattan, mindfully blending personal service, superlative design, distinctive cuisine, compelling art, and engaging cultural...

  • Reservation Agent

    2 months ago

    New York, United States The Fifth Avenue Hotel Full time

    Overview: Reservations Agent - The Fifth Avenue Hotel The Fifth Avenue Hotel is seeking a Reservations Agent to join the opening team for the 153 room hotel. Carved out of an oasis of comfort and calm in the middle of bustling Manhattan, mindfully blending personal service, superlative design, distinctive cuisine, compelling art, and engaging cultural...

  • Reservation Coordinator

    3 weeks ago

    New York, New York, United States Compass Group Careers Full time

    Job SummaryThis individual will support visiting and local customers with general services and requests.Key Responsibilities:Answers incoming customer calls, providing prompt and courteous serviceBooks group and transient room reservationsBooks audio visual, set up and additional meeting needsCaptures and prepares daily, weekly and monthly reports data...

Reservations Coordinator

4 months ago

New York, United States Virgin Hotels Full time

Who we are:

We love what we do and what we do is important We believe that everyone should leave feeling better - this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No one is more important than anyone else, and unless we are in it together, we can't create that special experience for our guests.

Your mission:

Should you decide to accept it…

We want someone who thinks outside the box. Our Belief Statement starts with "We love what we do and what we do is important." Every single teammate in our hotel is valued and we expect our guests to feel the same way. This isn't a walk in the park, but if you are passionate about people, share our quirky sense of humor, and are able to see beyond the traditional scope of checking in and out, then this just might be the right role for you. We aim to deliver outstanding guest service to our guests and the team by offering timely, efficient, knowledgeable, warm, and truly remarkable service. We will support company reservations policies, pricing, market strategy, yield, distribution/selling strategies, and revenue management best practices. Adhere to the policies put in place by management to ensure a smooth reservations process and deliver 100% guest satisfaction while assisting in revenue optimization through full utilization of company service standards, systems, business processes, and specifications implemented by the Director of Revenue

The Nitty-Gritty:

What exactly you will be doing…

To help you understand your role in working for a world-class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all-inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide "out of this world" customer service experience for our guests:

* Use yield management policies to maximize revenue and occupancy via reservation sales
* Review Arrivals detailed report, note VIP's special requests, and communicate accordingly.
* Coordinate the arrangement of room assignments to specific requests, length of stay, and or VIP status.
* Manage distribution email inbox to assist with all requests and inquiries from guests, travel agents, and the sales team.
* Review all inbound reservations, detailing for packages, monitoring for duplicates, and processing deposits
* Process reservations from the Sales Team
* Reconcile monthly Travel Agency Commissions
* Liaise with Front Office Team and Revenue Management to attain perfect sells
* Be creative and think outside the box to create memorable experiences for our guests
* Handle rooming list entry including awarding contractual concession assignments and establishing accurate billing
* Utilize interpersonal skills to communicate with group contacts or the Sales Team regarding room block issues/concerns, cut-off dates, special needs/requests, distribution of rooming lists
* Anticipate group needs whenever possible and alert groups in advance to sold-out dates over group block or sold-out pre and post-dates to eliminate surprises at the time the rooming list is submitted
* Recognize and manage group requests that fall outside of the contracted room block in a professional manner, communicating these requests to Revenue Management and Group Sales
* Review resumes, detailing groups for accuracy, special needs and VIPs as appropriate to each group
* Create rate codes, update and maintain records of all rates and rate configuration in the CRS and PMS
* Prepare weekly and monthly revenue management reports
* Work well on a team and independently while being accountable for work performed and maintaining positive relationships with all hotel departments.
* Use excellent communication skills with guests & staff including verbal, written, and body language.
* Highly organized, anticipating needs, and over-delivering wherever possible.
* Provide a unique and personal reservations experience for every single guest or potential guest while following company policy and service standards.
* Support the Sales Team by setting up rate codes, profiles, booking links, monitoring cutoff dates, rooming list entry, special requests and billing.
* Effectively communicate any pertinent info to the proper department and ensure open and productive communication is consistently practiced.
* Participate in daily RevMax/Reservations team meetings as well as weekly interdepartmental meetings as assigned by DORM.
* Prepare all reports and information necessary to actively participate in the weekly meetings.
* Receive all definite and tentative group bookings and ensure that each booking is accurately reflected in the PMS to guarantee accurate numbers as well as smooth booking for clients.
* Receive and process all revisions to group bookings in the PMS and other external systems.
* Assist in the maintenance of any software programs that contribute to the management of room revenue and guest requests, including HMS, Alice, Duetto, Delphi, SynXis and all extranets.
* Work closely with the Director of Sales & Marketing, the Director of Revenue, and the Front Office Manager to ensure their departmental objectives and responsibilities to The Hotel Management Group are met without having a negative impact on total room revenue. This is with special attention to Corporate Marketing Programs, Special Promotions, and Know customers, Local Negotiated Accounts and Corporate Negotiated Accounts.
* Monitor and communicate fluctuations in occupancy to operational departments so they can effectively manage staffing requirements and increase efficiency.
* Perform other duties as assigned.

What qualities are we looking for?

You got skills? If you are able to perform the following, then you have come to the right place…

* Carrying or lifting items weighing up to 10 pounds
* Report to designated shift in assigned attire on time (if applicable)
* Flexibility to work different shifts, including on the weekends, holidays, and nights.
* Computer skills. PMS, CRS, Delphi, Microsoft Office, Email
* Customer service and teamwork are two of the most critical skills desired for this position.
* Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees, and third parties that reflects highly on the hotel, the brand and the Company.
* Understanding of microeconomics as it applies to hotel business.
* Demonstrate the understanding and ability to assist in the execution of effective hotel pricing concepts, yield management optimization, and selling strategies, and the ability to determine which concepts to apply in given market conditions.
* Problem-solving, reasoning, motivating, organizational, and training abilities are used often.
* Ability to travel to attend workshops, specialized training, and or certifications.
* May be required to work nights, weekends, and/or holidays

Background must-have:

* Current, legal, and unrestricted ability to work in the United States
* High school or equivalent education required
* At least one year of hotel or reservation experience
* Ability to clearly and pleasantly communicate in English
* Proficient in MS Word, PowerPoint, Outlook and Expert in MS Excel
* Mathematical skills - Basic
* Strong reading and writing abilities are required
* Virgin Hotels celebrates diversity and welcomes teammates from all backgrounds. We are proud to be an inclusive and Equal Opportunity Employer*