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Communication Operator

3 months ago

Oakland, United States Kaiser Permanente Full time

**Job Summary**:
Under direct supervision, receives incoming calls, initials emergency call notification, pages medical center personnel on request, and maintains various records, as required.

**Essential Responsibilities**:

- Following established policies and procedures, establishes and maintains courteous, cooperative relations with the public, patients and other personnel.
- Promotes, ensures, and improves customer services to internal/external customers by demonstrating skills which are consistent with the organizations philosophy of providing extraordinary customer relations and quality service.
- Receives and routes incoming calls to appropriate stations.
- Pages medical center personnel.
- Responds to callers inquiries concerning patient condition and other requests for information.
- Announces appropriate and urgent messages. Serves as central communications point for all in-house emergencies (i.e., Code Red and Code Blue). Documents events in logs or in on-line database.
- Performs various clerical duties such as listings of on-call personnel and listing of beeper personnel; distribution of brochures and mailings.
- Records and processes requests for telephone equipment repair. Reports equipment malfunctions to appropriate personnel.
- Performs other related duties as required.
- Supervisory Responsibilities: This job has no supervisory responsibilities.

**Basic Qualifications**:
Experience
- Minimum one (1) year of multi-line telephone experience.

Education
- High School Diploma/GED.

License, Certification, Registration
- N/A

**Additional Requirements**:

- Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write basic correspondence.
- Ability to effectively present information in one-on-one and small group arrangements to customers, clients, and other incumbents of the organization.
- Must be willing to work in a Labor Management Partnership environment.
- Also refer to Position Specifications outlined in the appropriate collective bargaining agreement.
- Must pass typing test of 25WPM.

**Preferred Qualifications**:

- N/A

PrimaryLocation : California,Oakland,Oakland Hospital

HoursPerWeek : 1

Shift : Day

Workdays : Mon, Tue, Wed, Thu, Fri, Sat, Sun

WorkingHoursStart : 12:01 AM

WorkingHoursEnd : 11:59 PM

Job Schedule : Call-in/On-Call

Job Type : Standard

Employee Status : Regular

Employee Group/Union Affiliation : A04|OPEIU|Local 29

Job Level : Entry Level

Job Category : Administrative & Support Services

Department : Oakland Hospital - MedFac-Communications - 0201

Travel : No