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Relationship Banker

3 months ago

Memphis, United States JPMorgan Chase & Co Full time

**JOB DESCRIPTION**

You have a passion for helping customers, building relationships, and delivering extraordinary customer service. You’re energetic and enthusiastic as the face of Chase to our retail branch customers. From a personal standpoint, you'll also have the opportunity to take ownership of your career development through a variety of cross-training opportunities.

As a Relationship Banker in our Branch Banking team, you’ll take a lead role in delivering outstanding experience to Chase customers. You’ll acquire, manage, and retain meaningful relationships with our customers, using your financial knowledge to offer thoughtful solutions to help address their financial needs, contributing to the success of the branch. You’ll be making the lives of customers easier by sharing and setting up self-service options to access their accounts 24 hours a day/7 days a week.

**Responsibilities**:

- Deliver exceptional customer experience by acting with a customer-first attitude
- Manage assigned customers and proactively meet with them - in person and over the phone - to build lasting relationships, discover financial needs, and tailor product and service recommendations
- Make personal connections, engage and educate customers, ask open-ended questions and listen to establish trust and build lasting relationships
- Strong desire and ability to influence, educate, and connect customers to technology
- Possess initiative, and knowledge to provide financial options for customers using a consultative approach
- Ability to learn products, services, and procedures quickly and accurately; deliver solutions that make our One Chase products work together
- Partner with Specialists (Financial Advisors, Mortgage Bankers, and Business Relationship Managers) to connect customers to experts who can help them with specialized financial needs

**Required Qualifications, Capabilities and Skills**
- At least one year experience in:

- Retail banking sales, or
- Financial services sales, or
- Consultative relationship sales role in a related industry, with proven success in establishing new clients, deepening customer relationships and delivering results
- High school degree, GED or foreign equivalent required
- Beginning October 1, 2018, the Securities Industry Essential (SIE) exam, FINRA Series 6/7, state registration (including 63 or 66 if required), and Life licenses are required. All unlicensed applicants must obtain their licenses within 180 days of hire
- Operate within established risk parameters/tolerances and meets internal/external risk and compliance obligations, including completion of required training
- Excellent communication skills - in person and over the phone - with proven ability to tailor features and benefits of products/services to customers with differing needs
- Ability to work branch hours, including weekends and some evenings Compliance with Dodd Frank/Truth in Lending Act

**Preferred Qualifications, Capabilities and Skills**
- College degree or military equivalent strongly preferred
- Professional, thorough, and organized with strong follow-up skills
- Exude confidence with clients when sharing product knowledge and solutions
- Experience adhering to policies, procedures, and regulatory banking requirements

**Dodd Frank/Truth in Lending Act**

In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.

**ABOUT US**
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation an