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Patient Call Representative

4 months ago

Walnut Creek, United States John Muir Health Full time

Job Description:
The Patient Call Representative promptly responds to patient phone calls and inquiries.

**Education**:
- High School Graduate or Equivalent Preferred

**Experience**:
- 1 year Clerical - Medical Secretary Preferred

Certifications/Licensures:
- CMA - Certified Medical Assistant Preferred and- Epic - Proficiencies required for this position must be passed within 90 days of start date.

**Skills**:
- Knowledge of organizational policies, procedures, systems and objectives.- Trained in Health Insurance Portability and Accountability Act (HIPAA) general protocols with additional training specific to department as required & Security Policies and Procedures.- Proficient in Microsoft Office Products (Word, Excel, Outlook and Power Point).- Maintains professional and personal integrity.- Must be able to maintain effective working relationships with a wide variety of individuals.- Ability to communicate effectively written and orally.- Ability to possess visual capacity and hearing to monitor and use telephone equipment.- Effective communication skills (good hearing, listening and speaking skills).- Ability to deal diplomatically with all types of individuals under stressful situations.- Basic knowledge of medical terminology, anatomy and physiology.- Ability to work with the public in a professional courteous manner.- Enjoys working with the public.- Knowledge of JMH patient navigation programs.

Work Shift:
08.0 - 08:30 - 17:00 No Waive (United States of America)

Pay Range:
$24.99 - $33.74

Hourly

Offer amounts are based on demonstrated/relevant experience and/or licensure.

Note: Positions at JMH which are exempt (not eligible for overtime) under the level of Manager are listed as hourly for compensation purposes on this posting. The work shift will contain the word ‘exempt’ on it.

Scheduled Weekly Hours:
40