Patient Service Representative 2

4 weeks ago

Walnut Creek, United States Healthcare Employee Services LLC Full time
Job DescriptionJob Description

 

As a Patient Service Representative at PRN Physical Therapy, you'll be an essential part of our team, providing exceptional customer service and administrative support to ensure a smooth and positive experience for our patients. 

 

Essential Job Functions: 

 

Patient Interaction: 

  • Greet and welcome patients with professionalism and warmth. 
  • Schedule appointments and manage patient inquiries both in person and over the phone. 
  • Collect and verify patient information, insurance details, and necessary documentation accurately. 
  • Helping to create a positive work environment and culture of the clinic ensuring that patients needs are taking care of during transitional periods of therapy. Help provide customer service, a smile. 

Administrative Support: 

  • Maintain patient records and ensure all documentation is complete and accurate. 
  • Assist in keeping front office area neat, tidy and organized 
  • Coordinate with clinical staff to ensure a seamless patient experience. 
  • Assist front office with front office tasks when down time occurring including but not limited to: answering the phone, scanning documents into charts, scheduling patients, taking over the counter payments, filing, faxing, etc. 

 

Communication and Coordination: 

  • Liaise effectively between patients, clinical staff, and other departments within the facility. 
  • Communicate clearly and professionally to address patient concerns or questions. 

 

Miscellaneous Operations: 

  • Maintain a clean and organized reception area.  
  • Assist in managing inventory and ordering office supplies as needed. 
  • Participate in team meetings and contribute ideas for process improvement. 
  • Cleaning and Maintenance: Ensure cleanliness and organization of therapy areas and equipment. Daily  equipment cleaning, cleaning tables, laundry, stocking supplies 

 

Physical Requirements: 

  • Sitting: Prolonged periods of sitting at a desk while working on a computer and paperwork. 
  • Manual Dexterity: Ability to use a computer keyboard and perform tasks requiring dexterity. 
  • Vision: Clear vision for reading and analyzing documents. 
  • Communication: Ability to communicate effectively verbally and in writing. 
  • Mobility: Occasional movement within the office environment. 

 

Qualifications: 

  • High school diploma or equivalent; additional education in healthcare administration is a plus. 
  • Proven experience in a customer service role; healthcare setting preferred. 
  • Proficiency in using office software and scheduling systems. 
  • Strong interpersonal skills and the ability to maintain professionalism in a fast-paced environment. 
  • Attention to detail and accuracy in handling patient information and documentation. 

 

Note: This job description is a general outline of responsibilities and requirements. Specific duties may vary based on the needs of the clinic and the directives of management. 

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