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Director, Quality Business Strategy and Operations

3 months ago

Deerfield, United States BAXTER Full time

**This is where you save and sustain lives**

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission.

**Your Role at Baxter**

**This is where your creativity addresses challenges**

**Your Team at Baxter**:
Within Quality, every role makes a difference. Products that Baxter makes are shipped worldwide for patients in need. Whether it's building a new process from scratch or facing a never-before-seen production hurdle, individuals within Quality are given the trust and opportunity to bring creativity to the table. Regardless of your specific role with a product, it is sure to touch a portion of our global operation.

The mission of Baxter is to save and sustain lives. This mission is embedded into everything we do. This means if there is a decision to be made where quantity and quality are at odds, we will always choose quality. Our patients come first, always.

The Quality function values both working together as a team and independently. We draw energy from working in a plant or an office where there are opportunities to collaborate. As the company evolves, so does the way our team approaches work as it strives to create top-of-the-line products.

We build relationships with each other to get work done. Building these relationships is easy because we all share common traits of being reliable, ethical, and caring. We lean on our colleagues for their expertise and hold each other accountable. We feel empowered to speak up when there's a new insight or opportunity to improve something. This open dialog builds trust within the team and helps create a better product for our customers.

**What you'll be doing**:

- Partner with the Global Quality Strategy and Business Operations organization.
- Own the quality strategy for transformation projects, including software development, implementation of new technologies, and process improvements.
- Collaborate with cross-functional teams, including IT, product management, engineering, and business partners, to define quality objectives and requirements.
- Partner on any external engagement with local agencies including participating in conferences and other events to represent the quality organization and or segment.
- Develop and implement quality processes, standards, and best practices to ensure the delivery of high-quality digital solutions.
- Participate as a member of leadership to collaborate on appropriate programs and projects to ensure alignment with broader segment portfolio and overall Quality strategic priorities.
- Establish metrics and key performance indicators (KPIs) and ensure appropriate data is available to measure the effectiveness of quality efforts and supervise progress towards program goals.
- Conduct risk assessments and identify potential areas for improvement in digital systems, processes, and workflows and partner with IT as needed based upon the system architecture.
- Lead a team of quality professionals, providing guidance, mentorship, and support to drive continuous improvement.
- Stay current with industry trends, emerging technologies, and best practices in quality.
- Collaborate with external partners, vendors, and consultants to use expertise and resources for transformation initiatives.
- Communicate optimally with senior leadership and partners, providing regular updates on quality activities, breakthroughs, and achievements.
- Drive a culture of quality and innovation, fostering collaboration, creativity, and accountability across the organization.

**What you'll bring**:

- Bachelor’s degree in computer science, engineering, or a related field; master’s degree preferred.
- 8+ years of experience in quality assurance, with 7+ years in a leadership or managerial role.
- Experience in project management.
- Thorough knowledge of drug/device regulations and standards.
- Strong analytical, critical thinking and problem-solving skills.

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week at **any Baxter location/plant.** This policy provides the benefits of connecting and collaborating in-person in support of our Mission.

**Equal Employment Opportunity**

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gend