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Senior Operations Strategy Leader

2 months ago

Deerfield Beach, Florida, United States Discover Full time

Discover. A brighter future.

At Discover, you will engage in impactful work from the outset. Our team-oriented culture is founded on three essential principles: We Play to Win, We Get Better Every Day, and We Succeed Together. We genuinely want you to develop and make a significant impact at one of the foremost digital banking and payments organizations. We appreciate your individuality, providing you with the opportunity to excel.

Come shape your future while being instrumental in helping millions achieve a brighter financial outlook with Discover.

Job Overview:

Accountable for delivering strategic and operational guidance for various functions within Payment Services Transaction Risk. This role will act as a subject matter expert in process enhancement, oversee reporting, vendor relations, and program oversight to ensure top-tier Transaction Risk and High Brand Risk initiatives. The position guarantees efficient and compliant operations while maintaining an exceptional customer experience. Proactively manages and escalates risk and customer-related challenges in daily operations to management.

Key Responsibilities:

  • Collaborates with business stakeholders on process improvements, articulates operational implications, and proposes alternatives that may achieve similar goals with a more favorable operational impact (e.g., reduced costs, simplified processes), commits to strategies chosen by leadership, and spearheads their execution.
  • Plans, organizes, and implements activities that support business partner initiatives across the organization, ensuring operational expectations for timeliness, quality, and efficiency are met in collaboration with internal and external entities.
  • Manages relationships with business partners, including vendors, and oversees system-related projects from conception to execution.
  • Acts as the primary point of contact between business technology partners and operational teams.
  • Ensures the development and documentation of robust operational processes and procedures.
  • Continuously monitors service quality levels, identifies opportunities for enhancement, and collaborates with operations to elevate service standards.
  • Creates necessary remediation plans and ensures their prompt execution.

Minimum Qualifications:

To be considered, candidates must possess:

  • A Bachelor's Degree in Business, Sciences, or a related discipline.
  • A minimum of 6 years of experience in Customer Service, Financial Services Operations, or a related field.
  • Alternatively, 8 years of relevant experience in applicable business lines (Deposits, Personal Loans, Student Loans) may substitute for a degree.

Preferred Qualifications:

Ideal candidates will also have:

  • A Master's Degree in Business, Arts and Sciences, or a related field.
  • CAMS Certification or other relevant Compliance, Fraud, Audit, or related certifications.
  • Intermediate knowledge of SQL and/or experience in managing rule requirements, documentation, and transaction monitoring strategies.

Compensation:

The base salary for this position typically ranges from $88,500.00 to $149,000. Additional incentives may be part of a competitive total compensation package. Factors such as geographical location, relevant experience, education, and skill level may influence the salary for this role.

Benefits:

We offer a variety of benefits and programs based on eligibility, including:

  • Paid Parental Leave
  • Paid Time Off
  • 401(k) Plan
  • Medical, Dental, Vision, & Health Savings Account
  • Short-Term Disability, Life, Long-Term Disability, and Accidental Death & Dismemberment Insurance
  • Recognition Program
  • Education Assistance
  • Commuter Benefits
  • Family Support Programs
  • Employee Stock Purchase Plan

Discover is dedicated to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.