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IT Help Desk Manager
4 months ago
**PLEASE NOTE**:
**-There are No C2C opportunities for this role.**
**- 7pm. *
**________________________________________________**
The Information Technology Help Desk Manager:
- Must have working experience with Microsoft Windows operating systems, Active Directory, Dynamics 365, Azure, M365 (Apple/Mac experience is a plus).
- Proven knowledge of MS Office including word, outlook, excel and PowerPoint.
- **Proven experience in help desk management.**
- Good communication skills both written and verbal.
- Maintain a proactive and responsive approach to addressing customer inquiries and concerns, ensuring high levels of satisfaction.
- Assistance and inventory tasks.
- Coordinate set up of New Hire accounts, as well as equipment for orientation.
- Gather additional details, clarify, test, reproduce and document customer issues and create/update support tickets.
- Ability to work within deadlines and effectively handle stress.
- Ability to establish effective working relationships and interact successfully with others.
Pay: $110,000.00 - $119,400.00 per year
**Benefits**:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Compensation package:
- Holiday pay
- Hourly pay
Experience level:
- 4 years
Schedule:
- 8 hour shift
**Experience**:
- Customer service: 3 years (preferred)
Ability to Commute:
- Washington, DC 20036 (required)
Ability to Relocate:
- Washington, DC 20036: Relocate before starting work (preferred)
Work Location: Hybrid remote in Washington, DC 20036
