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Client Relations Specialist

4 months ago

Lincolnwood, United States Home Care Powered by AUAF Full time

Home Care _Powered by AUAF_ is a fast growing, non-profit organization providing non-medical, in-home services for over 25 years. Our mission is to provide quality, in-home service that will allow seniors to live comfortably and independently in the familiarity of their own home.

The Client Relations Associate is the face of the agency. The associate greets guests, assists clients and caregivers at the office, and processes employee enrollment paperwork, all while exhibiting superior customer service. This position reports to the Client Relations Manager.

**Responsibilities**
- Provide outstanding customer service
- Prepare new client referral files and sending them to the referral agencies
- Copying documents
- Assisting them with any questions
- Run background checks and provide fingerprint clearance forms
- Update applicant files in our electronic filing systems
- Run annual employee background checks
- Communicate applicant status to other departments
- Follow up with applicants that have not completed their file or submitted fingerprint results
- Update department spreadsheets tracking referrals and applicants
- Coordinate with branch offices to ensure work is completed on time
- Cover the front desk/reception as needed
- Other duties as assigned
- **Required**_
- High School Diploma or GED
- Authorized to work in the United States
- Pass state required background checks
- **Preferred**_
- College degree or equivalent work experience
- Knowledge of health care/home care industry
- **Training**_
- Complete IDoA required Homecare Supervisor Training (HOST) within 90 days of employment
- Complete additional training as assigned by AUAF management

**Required Skills**:

- Proficient in Microsoft Office (Excel, Outlook, Word)
- Excellent customer service
- Superior organization and time management
- Detail oriented
- Ability to keep client, caregiver, and AUAF information confidential
- **Physical Requirements**_
- Lift up to 10lbs
- Sitting for extended periods of time
- Operate office equipment (copier, fax, scanner, phone, computer)
- Extended periods of time on the phone, typing, and reading on a computer screen

AUAF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law. We are committed to providing access, equal opportunity, and reasonable accommodations for people with disabilities

Pay: $20.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance

Experience level:

- 1 year

Shift:

- 8 hour shift
- Day shift
- Evening shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work setting:

- Call center
- In-person
- Office

**Language**:

- Spanish (required)

Work Location: In person