Customer Service Manager

4 weeks ago


Lincolnwood, United States Home Care Powered by AUAF Full time

Home Care Powered by AUAF is a fast-growing, non-profit organization providing non-medical, in-home services for over 25 years. Our mission is to provide quality, in-home service that will allow seniors to live comfortably and independently in the familiarity of their own home.


Position Overview: We're in search of a seasoned Customer Service Manager to join us, someone who will be instrumental in guaranteeing our clients experience top-tier service and support. This role involves supervising both our client relations department and call center, and working closely with other departments to maintain our commitment to exceptional customer service.


Responsibilities:

  • Manage and oversee the day-to-day operations of the client relations and call center departments.
  • Develop and implement customer service policies and procedures to ensure consistency and efficiency.
  • Monitor customer interactions to ensure quality service delivery and adherence to company standards.
  • Handle escalated customer complaints in a professional manner.
  • Analyze customer feedback and data to identify areas for improvement.
  • Collaborate with other departments, to enhance the customer experience.
  • Provide training for employees.


Qualifications:

  • Bachelor’s degree in business administrations, healthcare management, or a related field preferred.
  • Minimum of three years of experience in customer service management, preferably in the healthcare or home care industry.
  • Strong leadership and communication skills.
  • Proficiency in Microsoft Office.


Requirements:

  • Associates or High School Diploma
  • Authorized to work in the United States
  • Valid driver’s license
  • Pass state-required background checks


EEO Statement

AUAF is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law. We are committed to providing access, equal opportunity, and reasonable accommodations for people with disabilities



  • Lincolnwood, United States Home Care Powered by AUAF Full time

    Home Care Powered by AUAF is a fast-growing, non-profit organization providing non-medical, in-home services for over 25 years. Our mission is to provide quality, in-home service that will allow seniors to live comfortably and independently in the familiarity of their own home.Position Overview: We're in search of a seasoned Customer Service Manager to join...


  • Lincolnwood, Illinois, United States Lou Malnati's Pizzeria Full time

    **About the Role**At Lou Malnati's Pizzeria, we're looking for a skilled Server Associate to join our team. As a Server Associate, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests.**Key Responsibilities****Greet and Serve Guests**: Welcome guests, take orders, and serve food and...


  • Lincolnwood, Illinois, United States FastSigns Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative/Estimator to join our team at FastSigns. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with current and prospective customers, providing exceptional customer service, and driving sales growth.Key...


  • Lincolnwood, Illinois, United States Circle K Stores, Inc. Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key Responsibilities:Greet customers...


  • Lincolnwood, Illinois, United States John Tyler Carlson - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a State Farm Agent Team Member. As a key member of our team, you will play a vital role in helping our customers achieve their goals and protecting their assets.ResponsibilitiesCustomer Relationship BuildingEstablish and maintain strong relationships with...


  • Lincolnwood, Illinois, United States Loeber Mercedes-Benz Full time

    We are seeking a part-time, professional, and enthusiastic receptionist to join our team at Loeber Motors, a reputable Mercedes-Benz dealership in Lincolnwood. As a key member of our front office, your primary responsibilities will include greeting clients and vendors, directing calls to our team, and providing exceptional customer service. If you are a...


  • Lincolnwood, Illinois, United States Loeber Mercedes-Benz Full time

    Job Summary:We are seeking a part-time, professional, and enthusiastic receptionist to join our team at Loeber Motors, a reputable Mercedes-Benz dealership in Lincolnwood. As a key member of our front office, you will be responsible for greeting clients and vendors, directing calls to our team, and providing exceptional customer service.Key...


  • Lincolnwood, United States Patrick Zeunik - State Farm Agent Full time

    Position OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish customer relationships and follow up...


  • Lincolnwood, Illinois, United States Stefani Prime Full time

    Job OverviewStefani Prime is seeking a seasoned Restaurant Operations Manager to lead our high-volume restaurant to success. As a key member of our management team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a positive work environment.Key ResponsibilitiesStrategic Planning: Develop and implement a...


  • Lincolnwood, Illinois, United States Walmart Full time

    Position OverviewAs a Custodial and Cart Services Associate at Walmart, you will play a vital role in ensuring a welcoming environment for our customers. Your responsibilities will include:Customer Experience: Create a positive first and last impression for shoppers.Cart Management: Efficiently gather and transport shopping carts from the parking area to the...


  • Lincolnwood, United States Kia of Lincolnwood Full time

    Job DescriptionJob DescriptionPosition Overview:As an Automotive Service Advisor, you will be the face of our service department, providing expert advice and guidance to customers regarding their vehicle maintenance and repair needs. Your primary responsibilities will include consulting with customers, scheduling service appointments, coordinating repairs,...


  • Lincolnwood, Illinois, United States Walmart Full time

    Position OverviewAs a Carts and Cleaning Team Member at Walmart, you will play a crucial role in ensuring a positive shopping experience for our customers.Key ResponsibilitiesCustomer Engagement: Make sure customers have a memorable first and last impression.Cart Management: Collect shopping carts from the parking area and transport them to the...


  • Lincolnwood, Illinois, United States Stefani Prime Full time

    Job OverviewOur bustling dining establishment is in search of a proactive and adaptable leader who can elevate our guests' dining experience. As the Restaurant Operations Manager, you will be tasked with devising a strategy that optimizes our financial performance and operational efficiency.You will play a crucial role in recruiting, hiring, and training a...


  • Lincolnwood, Illinois, United States Toyota of Lincolnwood Full time

    Become a Part of Our Team at Toyota of LincolnwoodAs a member of the Leader Automotive Group, a subsidiary of AutoCanada, we are excited to establish our presence in the U.S. market. With ten dealerships and a workforce exceeding 800 employees, we are rapidly growing in the Chicagoland area. We are on the lookout for committed individuals to help us forge a...


  • Lincolnwood, Illinois, United States Advocate Aurora Health Full time

    About the RoleWe are seeking a highly skilled and customer-focused Patient Services Representative to join our team at Advocate Aurora Health. As a key member of our front-line staff, you will be responsible for providing exceptional service to patients, families, and healthcare providers.Key ResponsibilitiesPatient Services: Provide efficient and...


  • Lincolnwood, Illinois, United States Stefani Prime Full time

    About the RoleStefani Prime is seeking a seasoned leader to oversee the daily operations of our high-volume restaurant. As Restaurant Operations Manager, you will be responsible for creating a comprehensive business strategy that drives financial and operational success.Key ResponsibilitiesDevelop and implement a thorough business plan, taking into account...


  • Lincolnwood, United States Curis Services Full time

    Curis Services - Medicaid Managed Care Specialist SUMMARY:The Medicaid managed Care Specialist works to review, investigate and follow-up on various insurance claims. ESSENTIAL DUTIES AND RESPONSIBILITIES:Ensure that established accounting procedures are followed for processing insurance claimsChecking for accuracy of information for claim...

  • Maintenance Manager

    3 months ago


    Lincolnwood, United States Mauser Packaging Solutions Full time

    Responsibilities:  Oversees, plans and issues work orders to appropriate shift team members for the implementation of equipment modifications as well as preventative and any corrective maintenance.  Prepares and coordinates maintenance resources and provides recommendations for capital and continuous improvement projects.  Reviews the operation of...

  • Maintenance Manager

    3 months ago


    Lincolnwood, United States Mauser Packaging Solutions Full time

    Responsibilities:  Oversees, plans and issues work orders to appropriate shift team members for the implementation of equipment modifications as well as preventative and any corrective maintenance.  Prepares and coordinates maintenance resources and provides recommendations for capital and continuous improvement projects.  Reviews the operation of...

  • Maintenance Manager

    3 months ago


    Lincolnwood, United States Mauser Packaging Solutions Full time

    Responsibilities: Oversees, plans and issues work orders to appropriate shift team members for the implementation of equipment modifications as well as preventative and any corrective maintenance. Prepares and coordinates maintenance resources and provides recommendations for capital and continuous improvement projects. Reviews the operation of...